Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Procurement & Sourcing

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The ITSS TPM Vendor Management Office is responsible for best-in-class vendor management governance and oversight of all technology vendor engagements. As a Centre of Excellence, we have extensive knowledge of our business needs, effectively matching them to the right Third-Party solutions to progress our business strategies. We apply a consistent and comprehensive approach to management of all Third-Party Relationships, understanding and mitigating risks, ensuring these relationships deliver the products and services they have been contracted to provide.

Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third-Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk.

On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, the role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD's relationship with the Third-Party.

Job Description:

Manage vendor arrangements through all stages of Third Party Management Lifecycle, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables).

The role involves the following tasks:

• Facilitate end-to-end contracting process with Lines of Business, internal and external stakeholders in accordance with the TPRA process

• Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders

• Understand the financial terms of a Business Arrangement and monitor a Third Party's financial health to mitigate risk related to costs and services

• Collaborate with internal stakeholders to support business needs by delivering a transition or termination of a Third Party

• Support Lead VMOs in consolidating an enterprise view of the relationship with the Third Party in support of the Accountable Executive

• Maintain strong relationships with internal stakeholders

• Ensure integrity in dealing with Third Parties, complying with TD's Expense Policy, Enterprise Procurement Policy, Vendor Management Policy and Code of Conduct and Ethics

• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Monitor, analyze and report a Third Party's performance through delivery against SLAs, SLOs, KPIs or other contractual commitments

• Document Third Party risk issues, as per the TPRM Issues Management process and standards, escalate issues as appropriate, and partner with Third Party to develop a remediation plan to drive resolution

• Support development/ delivery of presentations / reports and communication to management as required

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Job Requirements:

• Undergraduate degree

• 5+ years of related experience in Vendor / Third Party Management

• Proficient knowledge of Vendor Management, Business Arrangements,

Third-Party Management Lifecycle framework/principles

• Working knowledge of current and emerging competitor and market

trends within IT domains

• Knowledge of budgetary and financial management

• Ability to communicate effectively in both oral and written forms

• Ability to work collaboratively and build relationships

• Skill in researching, collecting, organizing and analyzing complex or

technical data for reporting

• Advanced skills on software platforms such as Ariba, MS Word, Excel,

PowerPoint, SharePoint

• Ability to work successfully as a member of a team and independently

• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet