Position Type:
Permanent

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Join Medavie Blue Cross as a Loyalty & Retention Specialist - No Industry Experience Needed!

Are you looking for a rewarding career with growth opportunities, but don't have experience in the insurance industry? No problem! We'll help you get there. At Medavie Blue Cross, we believe in investing in people.

We Offer

• Comprehensive Training - You don't need any prior experience in insurance. We provide all the training you need to succeed.
• Funding for LLQP Certification - We'll cover the costs for you to earn your Provincial Life, Accident & Sickness license (LLQP), opening the door to new professional opportunities in the insurance sector.
• Competitive Compensation - Enjoy a competitive base salary along with uncapped commission, allowing you to maximize your earning potential.
• Ongoing Support - You won't be on your own. We offer continuous support, coaching, and guidance throughout the entire process and beyond.
• Flexible Work- Do your work where you work best- remote, hybrid or onsite, it's up to you! Additionally, receive a consistent schedule with no evenings or weekends.

Your Day-to-Day

The insurance business isn't just about claims - it's about people and building strong relationships, while assisting members with all their health insurance needs. Engaging our members is more than giving them what they expect; it's about exceeding their expectations. As a Loyalty and Retention Specialist, you will be empowered to support and engage our members through every interaction, while strengthening our Individual Business. You will be responsible for retaining and growing the business by providing health solutions to new and existing customers, following an established process.

Responsibilities

• Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
• Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members;
• Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
• Communicate effectively both verbally and written through phone and email inquiries;
• Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
• Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
• Work independently and as part of a team to encourage a positive environment;
• Meet personal and team targets.

What You Need to Succeed

• Obtaining a Provincial Life, Accident & Sickness license, LLQP, within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees;
• Post-secondary education in Sales and/or Business or equivalent;
• 1-2 years of experience in Sales, Customer Service and/or Retention;
• Previous experience in the insurance or health care industry would be an asset;
• You like helping people and have a proven commitment to the delivery of superior customer service and retention;
• You are an excellent communicator - through email and phone, you are clear, concise and friendly;
• A strong desire to succeed, driven by individual results within a team-based environment;
• Self-directed and goal-oriented with a sense of accountability and resourcefulness;
• Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
• Ability to quickly analyze problems and initiate effective resolutions;
• Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously;
• Bilingualism (French/ English) required.

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .