Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Financial Crime Risk Management

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Manage/lead a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized.

The High Risk Customer (HRC) and Politically Exposed Person (PEP) Programs consist of dedicated and specialized teams with AML subject matter experts who have accountabilities to conduct the enhance due diligence of high risk customers and PEPs. Within the HRC and PEP Programs resides a team led by Senior Manager, High Risk Customer & PEP Program Management, Strategic and Initiatives with accountabilities for supporting the AVP, Head of EDD and High Risk Investigation with the management of the HRC and PEP Programs.

The Group Manager, AML Financial Crime Risk Investigation (High Risk Customer and Politically Exposed Persons Programs, Training) reports to the Senior Manager, High Risk Customer & PEP Program Management, Strategic and Initiatives. The Group Manager supports the Senior Manager, and the AVP with the management and oversight of the High Risk Customer Program in Canada focusing on training.

The Group Manager is a subject matter expert and advisor to the Senior Manager and AVP on HRC and PEP programs with respect to the management of the training program including designing and implementing specialized training to the impacted staff of the HRC and PEP programs while coordinating with other stakeholders.

• Job Description

CUSTOMER

• Provide support to the Senior Manager and the AVP with the oversight and management of the High Risk Customer Program focusing on training.
• Design and implement specialized end to end training program for the HRC and PEP Programs as well as ongoing professional development program for employees of the HRC and PEP programs which includes AML designations, data analytics, critical and analytical thinking, writing and presentation courses.
• Lead and develop a team of professionals who provide oversight, expert guidance, and advisory services and/or a control function related to HRC and PEP Programs.
• Lead and develop HRC and PEP Training Program while including Canadian legislations, risk, trends, analysis from EDD and PEP reviews and investigations, results from QC, QA, Testing, Audit and regulatory exams, as well requirements from the TD's AML Program's AML/ATF policies, standards, framework, and Canadian legislations.
• Design, implement and/or manage effectiveness testing of training.
• Take corrective action and recommend or implement changes to training program, as required
• Provide guidance, counsel, advise and direction on HRC/Enhance Due Diligence and PEP requirements as per the Bank's AML/ATF policies, standards, framework, Canadian legislations and procedures.
• Ensures that other ongoing activities are performed according to Bank's AML/ATF policies, standards, framework, Canadian legislations and procedures for the HRC and PEP Programs.
• Manage a team of AML professionals providing oversight and control related advisory services relating to the HRC and PEP Programs.
• Lead a team of professionals and managers to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service with business objectives
• Provide guidance and direction to team members within own area of specialization and focus
• Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists
• Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information, emerging risk, trends and typologies for training and development where necessary for implementation of controls to mitigate the risk.
• Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty
• Represent the department on internal projects/committees for own specialized area as necessary

SHAREHOLDER

• Work with executive team, senior business management/ partners to develop proactive strategies, tactics to effectively manage regulatory/ compliance issues.
  • Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
  • Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
  • Act as key liaison with partners and external groups and provide AML subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk
  • Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
  • Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
  • Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
  • Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt.
  • Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
  • Ensure appropriate reporting and escalation of issues based on risk profile
  • Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
  • Actively assist in developing and overseeing implementation of function procedures
  • Ensure respective training procedures are well managed, meet function needs, comply with internal/ external requirements and align with function priorities
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues, where appropriate
  • Work closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
  • Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of BSA/AML compliance
  • Manage day to day operations of the function and participate in GAML-focused special projects, and other compliance projects
  • Responsible for updates and changes made to functional procedures and processes
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Ensure employees are building and enhancing their AML knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct
  • Monitor and communicate to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise
  • Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations
  • Ensure HRC and PEP Program operates in compliance with applicable internal and external requirements
  • Ensure appropriate reporting and escalation of issues based on risk profile
  • Ensure employees are knowledgeable of and comply with Bank and industry codes of conduct
  • Lead relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements
  • Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Manages a team of Investigators for a specific geographical area/business unit
• Demonstrates broad and in-depth knowledge of investigative techniques, proper protocol, and financial criminal trends
• Working Manager role that provides overall direction to the team and assigns and reviews the caseload of others
• Generally involved in thematic and/or more complex investigations that may have significant reputational/ organizational impact
• Ability to present and make recommendations to senior management and executives
• Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focus on short to medium-term issues (e.g., 6-12 months)
• Generally, reports to a Senior Manager or an executive role

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience
• Strong knowledge, experience of Canadian AML legislation, requirements and guidance including but not restricted to Financial Transactions Reports Analysis Centre of Canada (FINTRAC), Office of the Superintendent of Financial Institutions (OSFI), Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA), OSFI E-13 – Regulatory Compliance Management,
• Strong knowledge and subject matter expert for the management of training programs for HRC and PEP Programs.
• Strong knowledge of current and emerging trends, risk and typologies of money laundering, terrorist financing and sanctions.
• Excellent oral and written communication skills
• Coaching and counseling skills
• Ability to delegate work to others, work well independently and ability to collaborate and build positive relationships.
• Strong decision-making, critical thinking, follow through ability, analytics skills,
• Ability to respond to shifting priorities quickly and managing competing priorities
• Skill in leading budgets and resource allocation
• Skill in using computer applications including MS Office
• Ability to exercise sound judgment in making decisions.
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet