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Part Time Customer Service Representative (12 month term)

Medavie - 55 Jobs
Dartmouth, NS
Job Details:
In-person
Part-time
Experienced
Benefits:
Flexible Work

Position Type:
Temporary - Temporaire

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest - and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary:

Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a Contact Centre environment with high call volumes. The CSR will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a head-set for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Hours of operation are 8:00am to 5:00 pm (Monday-Friday). Part time hours are 11:30am-4:30pm ( 25 hours a week).

** Must be available full time hours for training (8am-4:30pm) and must be located in Nova Scotia**

Your every day with us:

  • Serve as the initial contact resolution for a high volume of incoming telephone calls.
  • Committed to excellence in customer service, providing the highest level of dedication in all program areas.
  • Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
  • Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first-call resolution
  • Respond to inquiries related program eligibility and other general inquiries.
  • Meet the key performance indicators (KPI) required by the MSI Contract.
  • Provide operational support to Provincial Programs as needed.
  • Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
  • Adhere to privacy guidelines following proper procedures.
  • Process documentation related to the various provincial programs as required.

What you need to succeed:

  • Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution.
  • Excellent verbal skills to explain complex issues to customers.
  • Excellent written communication skills.
  • High degree of attention to detail and accuracy when updating resident files

Work Experience: Customer Service experience would be an asset

Education: High school diploma; Enrollment in post secondary education

Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.

Language Skills: Bilingualism in English and French considered an asset.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws . We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected] .

Competition Number: R-242706
Company Website: http://www.medavie.ca
#Insurance jobs

About Medavie

About Medavie

Des carrières et des vies pleinement remplies.
Medavie est un partenaire national en solutions de santé et un chef de file novateur en gestion de régimes d’assurance, administration de programmes de santé et prestation de soins de santé. Appuyée par son équipe de plus de 8?200 professionnels et professionnelles, notre organisation met tout en œuvre pour améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie.

Notre culture a été reconnue comme l’une des plus admirées au pays et notre entreprise figure sur la liste des 100 meilleurs employeurs au Canada et est détentrice de la certification Arc-en-ciel Officiel en tant qu’organisation qui promeut la diversité, l’équité et l’inclusion. Nous favorisons une culture de compassion qui valorise les gens pour ce qu’ils sont et ce qu’ils apportent, au-delà de leur rôle au travail.

Joignez-vous à nous pour soutenir la population canadienne et atteindre votre plein potentiel dans un milieu dynamique et solidaire.

Environnement de travail
Au sein de Medavie, vous trouverez plus qu’un emploi – vous trouverez une voie vers une carrière valorisante et pleinement remplie. Comme organisation et comme employeur, nous sommes :

  • Centrés sur les gens
    Nous prenons soin de nos employés et employées et de chaque personne que nous servons. En favorisant une culture centrée sur les gens, nous donnons à notre équipe les moyens d’avoir une incidence profonde sur les vies que nous touchons.
  • Axés sur le bien-être
    En accordant la priorité à la santé et au bien-être dans tous les aspects de notre travail, nous aidons nos employés à améliorer concrètement la vie des Canadiens et Canadiennes et à mener eux-mêmes une vie pleinement remplie.
  • Visionnaires
    Grâce à notre esprit d’innovation, nous réalisons des avancées dans le domaine de la santé et du mieux-être, en conjuguant résultats concrets et environnement de travail avant-gardiste.

Implication communautaire
En tant qu’organisation à but non lucratif, nous investissons dans notre personnel, nos activités et les collectivités dans lesquelles nous vivons et travaillons. La Fondation Medavie s’inscrit dans notre engagement à fournir des soins de santé centrés sur la collectivité. Elle se consacre à améliorer l’accès à des soins équitables et culturellement adaptés en lien avec un mode de vie sain, la santé mentale des jeunes et le stress post-traumatique.

Une culture primée
Notre culture a été reconnue comme l’une des plus admirées au pays et notre entreprise figure sur la liste des 100 meilleurs employeurs au Canada et est détentrice de la certification Arc-en-ciel Officiel en tant qu’organisation qui promeut la diversité, l’équité et l’inclusion.

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