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Patient Experience Advisor

Bathurst, NB | Campbellton, NB | Caraquet, NB | Edmundston, NB | Grand Falls, NB | Lamèque, NB | Moncton, NB | Sainte-Anne-de-Kent, NB | Saint-Quentin, NB | Tracadie, NB
In-person
$64,974 - $90,740 / year
Full-time
Permanent
Posted today

DEPARTMENT: Patient Experience

ANTICIPATED START DATE: 30 Dec 2024

BARGAINING UNIT: Management and Non-Bargaining

JOB TYPE: Permanent full-time

SCHEDULE: Day, 8 and 12-hour shifts. Work schedule may be changed to meet operational needs.

LANGUAGE REQUIREMENTS: Bilingual essential

NOTE: Applicants must attach a resume to their application.

JOB SUMMARY:

Reporting to the Manager of Patient Experience, the successful candidate is responsible for integrating best practices in client satisfaction within the facilities where the incumbent provides services. This integration is achieved through implementation and support of patient- and family-centred care and service delivery in all facilities and programs in the region. The incumbent works closely with all levels of the organization to implement strategies to seek feedback from and listen to patients and their families in order to improve the quality of care and services and the patient experience.

The incumbent is also responsible for implementing an integrated approach to managing and addressing complaints, with the objective of using complaints as a source of information to improve services. The incumbent ensures that effective, transparent, responsible and reasonable processes are used and that the interests of stakeholders are well represented. The incumbent serves as a liaison between patients and their families / loved ones and all staff members to facilitate handling and effective resolution of complaints.

The incumbent also works closely on the continuous improvement of quality, patient safety, and activities to integrate standards and best practices under the accreditation process, which is also supported by the quality sector.

REQUIREMENTS:

  • Undergraduate degree in the health care field or any other combination of training and experience deemed equivalent;
  • Specific training in quality management or patient safety or willingness to obtain such training within two years of starting position;
  • Specific training in conflict resolution and communication techniques or ability to obtain such training within one year of starting position;
  • Graduate degree considered an asset;
  • Five years' varied experience in the health field;
  • Clinical experience in a hospital setting;
  • Management experience considered an asset;
  • Good analytical and problem-solving skills for complex issues;
  • Leadership and ability to motivate/engage others to achieve a common goal;
  • Group/meeting facilitation and conflict management skills;
  • Keen organizational skills, good judgment and ability to prioritize work;
  • Skills in research methodology and interpretation of results;
  • Aptitudes for team facilitation, coordination of initiatives as well as development and presentation of educational material;
  • Good knowledge of Microsoft Office tools, Meditech (MedQM, PCI), etc.;
  • Ability to work independently and as part of a team;
  • Physical ability to perform the assigned work;
  • Good work history (performance and attendance);
  • Adherence to professional ethics principles, to the Network's management philosophy and organizational values;
  • Compliance with the rules of confidentiality set by Vitalité Health Network.
  • The above requirements may be verified through oral, written or practical tests during the selection process.
  • Should there be no fully qualified applicants, this position will not necessarily be reposted. If you wish to be considered for this position and meet most of the requirements, you are encouraged to apply at this time.
  • The employer reserves the right to shorten or extend temporary assignments for operational reasons.
  • We thank all applicants. However, only those selected will be contacted.
Competition Number: V-32917 EXT

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About Vitalité Health Network

About Vitalité Health Network

Vitalité Health Network is a regional health authority delivering and managing health care services within a territory covering northern and part of southeastern New Brunswick.

The Network is the only Francophone-managed organization of its kind in the country and has nearly 50 points of service. It provides the public with health care services in the official language of people's choice through its community and home-based programs, hospitals, Public Health offices, community mental health centres, and addiction services.

The Network has over 7,100 employees, over 570 physicians (including 269 specialists), and over 1,000 volunteers.

Take a look at our career opportunities below. For further information on the Network and our hiring process, click here.

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