Req Id: 420322

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

• Drive the creation of machine learning algorithms in the areas of:
  • Natural Language Processing to interpret emails
  • Process engineering
  • Work load management solutions and processes
• Develop and manage comprehensive measurement framework to track and capture reach, performance and value impact of our algorithms.
• A successful track record as a leader, developer and manager of people; demonstrated experience to attract, retain and develop strong talent and build a positive organization and team culture
• Strong business acumen, with an appreciation for the opportunities and constraints that accompany an ever-evolving competitive environment
• Act as a subject matter expert with a deep understanding of tools capabilities and technology infrastructure
• Build executive presentations to demonstrate meaningful insights and operational impact from analysis and model development

• Degree in a discipline such as: Data Science, applied math, applied science / engineering, economics/econometrics, management science / operations research, or related area
• 5+ years of experience in an Data Science role
• You have development experience with at least one general programming language (e.g. Python, C/C++, Java)
• You have previous experience with ML frameworks (e.g. Scikit-learn, Keras, Tensorflow)
• You are organized and agile; comfortable with ambiguity and able to prioritize and troubleshoot a variety of technical/business issues
• You are self-motivated and can demonstrate enthusiasm via personal projects, publications, or presentations at conferences
• Lead a highly technical and analytical teams for 2+ years
• Excellent written and oral communication skills (English) with a demonstrable history of developing strong partnerships and cross-team collaboration

ML technical expertise (frameworks and libraries):

• GCP Vertex AI Platform
• Python development skills
• Experience with general ML/Data Science tools in Python: numpy, pandas, sklearn, jupyter etc
• Hands-on experience and expertise with different AI/ML frameworks such as Keras, Pytorch, TensorFlow, SparkML, Scikit-Learn
• Computer science fundamentals
• Database: SQL, Hadoop

Theoretical knowledge:

• Advanced knowledge of ML models: deep learning, reinforcement learning, and others
• Theoretical understanding of neural networks, backpropagation, and optimization algorithms with emphasis on mathematical understanding.
• Mathematical understanding of some ML algorithms: regression, SVM, decision trees, etc.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Verdun || Canada : Ontario : Mississauga || Canada : Quebec : Montreal Flexible work profile: Mobile
Application Deadline: 11/27/2024

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don't just accept difference - we celebrate it. We're committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected].

Created: Canada, QC, Verdun

Bell, one of Canada's Top 100 Employers.