Hospital Administrator
Halifax, Nova Scotia
Reference #JL-18177

P3 Veterinary Partners is a dynamic and innovative Canadian veterinary practice group that empowers veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them. Through its group of hospitals, P3 strives to be the best place to work in veterinary health care. Their home office and administrative purpose is to empower veterinary teams to live their passion and focus on unparalleled care - providing the best possible medical, surgical, and preventative care. They feel privileged to serve veterinary teams and offer a variety of retirement and exit strategies to practice owners who are looking for a change and care about their legacy. They also take pride in creating leadership opportunities within their growing group of hospitals. Their approach is built on a simple foundation of 3 P's: Pets, People and Practice. By remaining focused on these core elements, they work diligently to maintain the strong reputations and individual brands of their hospitals - encouraging them to be the best versions of themselves.

On behalf of our client, we are currently recruiting for an experienced Hospital Administrator to join the innovative and dedicated team of professionals at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS. The successful candidate will be responsible for leading the processes and practices that will make the hospital thrive - a welcoming, profitable, energizing, and rewarding place to work. If you inspire others and are interested an opportunity to lead - search no further! Leaders with experience in the veterinary industry, healthcare, accounting, or relevant professional service experience focused on customer service are encouraged to apply.

The successful candidate will serve as a steady, balanced leader focused on:

• People and Healthcare: the successful candidate will be purpose driven to assist their veterinary medical and support colleagues to perform at a high level in a fast-paced environment.
• Strategic planning, business plan development and championing its implementation.
• Administrative and operational tasks and functions.
• Accreditations, and certifications, best practices, and operational SOPs.
• Building relationships with referring veterinarians and within the veterinary community.
• Client care and service.
• Marketing support for emergency care.
• Collaborating with Atlantic Veterinary College (UPEI) and industry sponsored training.
• Revenue growth and cost management, particularly in the areas of COGS and comp.
• Teambuilding and professional development, considering patient and hospital needs.
• Human resources management and conflict resolution.
• Hiring, onboarding, training.
• Performance and Development reviews with and for team members.
• KPI and financial analysis and reporting, and operationalizing areas for improvement.

Pets

• Oversee, support, and nurture the pet experience by ensuring that the hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical, and emergency care.
• Ensure medical teams have access to continuing education, mentorship, and development opportunities to support continuous improvement and enhance patient care.
• Expand clinical services and service offerings.
• Liaise with referring veterinarians.
• Liaise with P3's Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses.

People

• Maintain the exceptional relationship that has been built with hospital leads and their teams and extend that capability to referring veterinary practices. The successful candidate will exhibit a management style which builds alliances and emphasizes high morale, collegiality, accountability, effective teamwork, and high moral standards.
• Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals.
• Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching.
• Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making.
• Cultivate an inspirational environment that is a great place to work.
• Participate in the creation of and oversee the display and maintenance of an organization chart for the hospital.
• Ensure that Coastal Care's Purpose, Values and Vision are aligned with those of P3.
• Ensure the delivery of an exemplary client experience - collaborate on standards and measure compliance unique to each particular hospital visit.
• Ensure that high performers are recognized and empowered to grow within their group of emergency hospitals.
• Act as a positive role model, using a collaborative approach and assuming positive intent.
• Recruit, mentor, and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork.
• Set others up for success and foster open, proactive, and cooperative relationships.
• Collaborate with department leads to set individual and hospital non-financial performance goals. These include specific patient care and client experience metrics.
• Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions.
• Assist in developing industry leading compensation, benefits, and rewards programs.
• Champion P3's commitment to being a great place to work within the hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members.

Practice

• Develop annual budgets and short- and long-term business plans for the hospital.
• Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires, and rate changes.
• Work to identify revenue opportunities and solve barriers through the detailed review of data management and reporting platforms.
• Oversee regular strategy and budgeting meetings.
• Work with department team leads to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed.
• Ensure the hospital is efficient and profitable.
• Review hiring and compensation requests to ensure the size of the veterinary team aligns with budgets and demand.
• Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated.
• Ensure that bi-annual inventory counts are performed and that inventory is maintained within approved budgetary levels.
• Work with home office team to ensure that all controls, standards, requirements, rules & regulations are followed and any training needed is conducted (regulators, employment standards, AAHA, WHMIS, OHS, Xray etc.)
• Work with the medical director and department leads to prioritize equipment, facility and IT needs and assist in the development of business plans for large equipment purchases.

Qualifications & Experience:

• Proven team-oriented communicator with experience in effectively coaching, advising, and leading people.
• Proven ability to build and nurture relationships at all levels.
• Ability to negotiate, influence and communicate in a clear and effective manner.
• Proven experience implementing sustainable solutions and creating impact.
• An approach that is progressive, strategic, humble, and achievement oriented.
• Experience leading and supporting significant growth.
• A vision to foster a performance culture based on inclusivity and teamwork.
• In-depth understanding of HR and proven experience leading and innovating practices to create and develop an optimal workforce in support of its strategic priorities and objectives.
• 5 years or more of experience in operations with budget management and profit and loss responsibility.
• Previous history working in a veterinary hospital or supporting veterinary hospital teams will be preferred but is not required.
• Knowledge of veterinary practice management software, such as AVImark, will be preferred.
• Experience in developing strategic and multi-year business plans, resource forecasts, and in managing operational budgets is an asset.
• Certified Veterinary Practice Management designation or similar is an asset.
• College or university degree in business, animal/veterinary science, healthcare administration, hospital management, human resources, accounting, or marketing (BSc, BComm, CPA) preferred. MBA an asset.
• A love for animals!

Total Compensation:

They value their team members, and prove it by supporting your personal, financial, and professional growth through:

• Competitive salary & bonus program.
• A comprehensive health benefits package (100% of extended Medical, Dental, & Vision premiums paid).
• Employee assistance program.
• Paid vacation time.
• Paid emergency/sick days.
• Continuing education.
• Paid professional dues.
• Annual wellness allowance.
• Discount on veterinary services for your own pets.

P3 Veterinary Partners is an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace.

Values:

PETS Pet Focused
PEOPLE One Team, Clients & Community
PRACTICE Respect, Honesty, Collaboration, Continuous Improvement

Purpose: Their Home Office and Administrative purpose is to empower veterinary teams to live their passion and focus on unparalleled care for pets and the people who love them.

Vision: To be the best place to work in veterinary medicine.

To express interest in this opportunity please apply online directly by clicking 'Apply Now' below.

If you have any questions, please contact Brittany Neaves, Consultant at [email protected] or Jeff Lanthier, Partner, at [email protected]. If you require accommodation to participate in the recruitment process, please let us know.

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