Requisition ID: 209634

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

Tangerine is looking for a motivated, customer focused Product Manager for Tangerine Credit Cards who will be responsible for the flawless implementation of new products, initiatives and enhancements. In addition, the incumbent will support the successful execution of processes, change management, vendor management and collaborate with internal and external partners for Tangerine's award-winning Credit Card and Unsecured Lending products.

The successful candidate will work with partners across Tangerine and Scotiabank to play a key role in evolving our products and improving experience across the customer lifecycle, while ensuring we deliver quality experiences to our customers every day.

You will report directly to the Senior Manager, Credit Cards & Unsecured Lending Operations.
Is this role right for you? In this role, you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Lead end-to-end product delivery of new initiatives and enhancements, including new product launches, new partnerships, CX improvements and enhancements

• Take ownership in assessing and identifying new opportunities, develop business case and provide recommendations to support revenue growth and expense management objectives, improve customer experience and simplify processes

• Research and analyze existing systems and processes to provide faster and cost-effective solutions to ambiguous problems

• Support the team on day-to-day Vendor Management for all partners supporting Credit Card Platforms, Card Management, Collateral and other critical processes.

• Understand and live the Tangerine Risk Appetite and culture promoting effective and balanced strategies while managing customer friction.

• Implement critical partner change requirements and ensure timely implementation of new processes and operational changes involving third parties and external vendors

• Support other Credit Card and Unsecured Lending enhancement efforts as needed

• Partner with leaders across the Payments and Lending team to create a high performing environment.
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's Degree required, MBA or other Graduate degree a plus

• 5+ years progressive experience in product management or product delivery

• 3+ years' experience in working in Credit Card domain; Management experience is an asset

• Knowledge of TSYS or equivalent Credit Card processing systems is an asset

• Effective project management, collaboration, and relationship management skills demonstrated through previous roles

• Excellent interpersonal and communication (written and verbal) skills and proven ability to work effectively with all levels of the organization

• Ability to navigate a multifaceted global organization to secure resources, information and consensus through determination, personal creativity, drive and conviction

• Ability to develop effective executive-level communications and presentation material.

• Strong facilitation, analytical and structured problem-solving skills, especially in ambiguous situations
  

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!

• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don't apply here.

• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
  

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.