Req Id: 420720

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Job Title: Combination Technician, Télébec
Job Location Address: 32 Des Groseillers Street, Radisson, QC
Job status: Regular - Full Time - Compressed Schedule
Posting Date: Novermber 11, 2024
Application Deadline: November 27, 2024
Candidate Required: To be determined

Description

The combination technician is responsible for the installation and repair, maintenance and upgrades of customer telephony equipment both in the residential and business markets. He must be able to efficiently install, interconnect, maintain and remove these types of equipment with little supervision for data circuits, transmission networks and all other business and residential products such as telephone systems, voice mail and others. He will also, as required, perform work on central office and mobility equipment in priority of the task (CR, I&R residential and business, Data, CO, etc.) that will be determined by the control center according to business needs. He must always properly represent the company in front of clients; perform his tasks safely with accuracy, efficiency and curtesy. He must also have good planning and organization skills, be a team player and finally, be multi-skilled.

• Install, move, remove, repair, replace, modify and maintain data and voice transmission equipment while respecting standards, work methods and procedures
• Organize his daily load, take note of tasks, establish a schedule, communicate with client prior to work and, on occasion, provide cost estimates for future business work
• Repair copper or optical fiber troubles with appropriate tools and test sets
• Execute splicing works (copper and optical fiber) and cable relocating
• Ensure the reliability of our network and correct potentially risky situations and refer them to the appropriate person, when applicable
• Repair air pressure troubles
• Execute cable locates with appropriate device when required
• Know and apply heavy vehicle operating standards and classification (hours of service log and safety circle checks)
• Familiarize clients with the operation of their telephony equipment during installations and promote product and service

• Perform testing of circuits with appropriate test equipment and ensure the completion of preventative maintenance
• Complete cabling, connections and terminations necessary for proper equipment operation in own area of coverage
• Create, modify, move or remove programming on telephony or network equipment including upgrades
• Communicate with specialized personnel in order to resolve problems as required or to obtain further information
• Manipulate, transport, adjust and utilize tools and equipment appropriately as well as maintain a safe work environment including the proper use of company vehicles and the maintaining of inventories
• Complete data, special services and network orders
• Fill-out different forms and revise different reports relating to his work
• Availability to respond to customer emergencies and urgent requests
• Availability at all time (overtime) and to travel throughout the area, including James Bay

• College diploma in electronics or telecommunications or equivalent work experience. ( a high school diploma is required for candidates that are not part of the Teamsters technician bargaining unit)
• Knowledge of residential and business products
• Basic programming skills
• Excellent knowledge of outside plant and network
• Hold a valid driver's licence
• In order to meet customer needs, willing to undergo security and background checks
• Ability to climb poles, use ladders and spurs as required
• Ability to carry ladders and be in excellent physical condition
• Ability to differentiate between colors and work in confine spaces
• Know the health safety rules of joint pole lines work with Hydro-Québec
• Know and apply the work area traffic control rules (working/walking surfaces protection)
• Knowledge of copper cables and optical fiber cables specs, handling technics of cable rearrangement
• Know test sets for all purposes on different trouble reports (crossed pairs, open, noise, etc.)
• Know cable air pressure technics
• Know Geographical information system's viewer (Network X)
• Know enterprise process about vehicles and/or equipment routines and periodic inspections;
• French : fluent without restrictions
• Kinowledge of English is required : In the course of their duties, this person will be required to interact with French & English speaking stakeholders

• Permanent position on a compressed schedule
• Minimum 3-year contract
• Work center in the Northern Territories
• Permanent residence is not in the Northern Territories
• The candidate must be able to travel outside his area of coverage in different weather conditions, be available to work different work schedules to meet business needs and work overtime as required
• The candidate must have the physical capacity to perform his tasks safety and meet all use requirements for the equipment he will have to utilize during his work

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Radisson

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 11/27/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Radisson

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