At Colbourne Ford our vision is simple: to be unwavering in our commitment to customer satisfaction, to treat every customer like they are family and to offer fair, competitive pricing.

Job Description:

As Service Advisor, you are the dealership's front-line client relations and service representative. Your reliable communication skills enable you to explain vehicle diagnosis, recommended necessary service work to prolong vehicle longevity, based on your communication with the technicians. Reporting to the Service Manager, the Service Advisor will:

• Determine automotive problems and services by listening to customer's description of symptoms and clarifying description of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Manage customer phone calls
• Communicate with the parts department on parts availability, pricing, parts delivery
• Maintain Ford Service Advisor training and adhere to Ford's online program and tools
• Receive and process customer payments
• Coordinate service needs for fleet customers

Requirements and Skills:

• Previous experience an asset but not required
• Excellent technical skills
• Proven customer service, communication and relationship building skills and experience
• Analytical and problem-solving skills
• IT, computer, and data base experience
• Valid drivers license with an acceptable drivers abstract

Competitive salary including benefits.

Interested applicants should submit their resume and cover letter no later than November 15th to Shaun Crawley, Service Manager, Colbourne Ford, at [email protected]