Requisition ID: 209867
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the CMCC / Small Business in Canada ensuring specific individual goals, plans, initiative are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulation, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Responsible to review the daily EFT/IAT daily processing limit breach report and determine the appropriate course of action (ie: contact customer, discuss next steps with branch partner, suspend service).
• Assist Strategic Pricing Specialists with APA data entry discuss rationale for pricing decisions with branch partners.
• Assist Sales Support team in queue management.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We would love to work with you if you have :

• Contacting customers directly to determine reason for DPL breach and negotiating next steps with client/branch partner (ie: new credit limit/spread payments over multiple days etc)
• Escalating fraudulent activities, unusual occurrences to Manager Customer Experience/Product Manager, with recommendations on solutions.
• Educating partners on requirements for DPL limits to mitigate risk and provide clear direction to our customers.
• Input pricing requests into the APA system and provide direction to branch partners on alternatives if special pricing is not approved.
• Support the Senior Sales Support Officer and Manager Customer Experience with high priority requests and escalations.

What's in it for you?

• Diverse and inclusive work environment
• Opportunities for professional growth
• A corporate culture built upon core values of respect, integrity, passion and accountability
• Employee Banking Benefits
• Access to thousands of online and in-person courses to develop your current skills and to learn more!
• Competitive total rewards package includes a base salary, a performance bonus, vacation days, personal & sick days, maternity leave top-ups and much more

Location(s): Canada : Nova Scotia : Halifax || Canada : Nova Scotia : Dartmouth
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.