Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$65,600 - $98,400 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Reporting to the Manager, Business Oversight & Best Practices, WISI National Office, the Analyst is a life licensed insurance professional with excellent administrative and servicing experience. They demonstrate a strong knowledge of new business processing, all aspects of policy servicing to our clients both internal and external with a proven track record of implementing best practices and tools to enhance their efficiency. These skills will effectively carry out 3 core accountabilities: best practices oversight; process efficiency, and team coaching. Working in a fast paced, ever-changing environment, they work comfortably with colleagues, other business units and external vendors; demonstrating the ability to cooperate and influence as they take on various projects, delivering to tight deadlines.

• Working in partnership with the Manager, build, implement and maintain oversight procedures of the TDWIS field service model to ensure regular reviews of in force block and highlight any deficiencies to TDWIS Management and Field Leadership to mitigate our future client risk.
• Maintain Standard Operating Procedures (SOP) for EPAAs
• Create and implement Best Practices Guide for WISI field teams with respect to new business, servicing requests and in force annual reviews.
• Keep abreast of all regulatory issues or updates to determine impact and updating of the EPAA SOP and Best Practices Guide.
• In partnership with the Manager and G&C colleagues, review and comment on Business Review Action Plans while working with Market Managers, Product Manager, EPAs, WIAs, WIST, and EPAA team members on the development and implementation of the remediation plan and confirmation of closed findings when complete.
• Identifies and highlights organizational risk of new business applications and service activity and ensures end-to-end risk management by means of file reviews over and above those in the regulatory file review.
• Oversight and control over all requests from advisors and Associates for AOR changes and liability associated with TD assuming responsibility for service.
• Create and deliver coaching for new and updated processes related to the EPAA SOP and Best Practices Guide to Associates and other WISI colleagues as required.
• Work closely with life insurance carrier experts, to investigate and clearly communicate solutions to complicated client complaints.
• Develop and manage ongoing partnerships and relationships across various TD Wealth lines of business as well as with external partners.
• Develop a strong knowledge of the TD Wealth Insurance business and the Insurance regulatory environment.
• Experience required

• At least 5+ years' experience in the life insurance business
• Life Insurance license in multi provinces
• Willingness to continue educate through various courses related to risk mitigation.
• Experience working in a corporate environment is an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet