Req Id: 420877

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Company name: Bell Canada
Job location address: 5099 Creekbank Rd., Mississauga, On.
Job status: Regular Full Time
Number of positions: 1
Date candidate required: November 2024
Application deadline: November 7, 2024

Name and description of the hiring department:

The associate is responsible for facilitating the implementation and delivery of system tools, products, services, and applications. They review and analyze Business requirements, document, identify risks and make recommendations to achieve optimal results.
They create and or modify training material and deliver it to trainers. They develop, run and analyze test cases, ensuring accurate results, adhering to strict timelines, and minimizing Business unit risks.

Job Duties / Accountabilities:

• Responsible for documenting various project activities and outputs (requirements/ communications/ meeting minutes)
• Implements and delivers new systems and services to operational teams focusing on best practices and solutions
• Assesses and participates in the development of System Requirement Specifications, test reports issuances
• Ensures that various steps to implement a project/process are respected
• Creates/modifies methods and procedures and delivers training/coaching to various departments
• Coordinates and manages training sessions
• Supports all systems and applications at a user level
• Maintains and updates reference material
• Creation of project related reports and analysis documentation
• Analyze data/reports to provide insight into results

Key decision / Problem Solving:

• Analyze and resolve issues to minimize system and application risks and negative impacts for Operational partners.
• Ensures timelines are met for all training and communication delivery.
• Researches and obtains various test results, investigates and documents results and recommends interim solutions if applicable
• Study, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aids
• Communicate with external/internal stakeholders
• Make key decisions or recommendations to challenges while maintaining a positive experience

Essential Qualifications / Competencies:

• Strong written documentation skills
• Ms Excel intermediate level
• Ms Word intermediate level
• Experience in analyzing and reporting on complex situations
• Proven leadership skills
• Proven ability to multi-task, prioritize workload and meet deadlines
• Strong problem-solving and decision-making skills
• Strong communication and organizational skills
• Strong Knowledge of Field operational procedures (Field dispatch), processes, products, and services
• Extensive Knowledge of Control Center processes
• Knowledge of CLICK
• Ability to thrive and adapt in a quick-paced, evolving environment and work well under pressure with minimal supervision
• Must be able to balance working as a team and work independently
• Proven to constantly exceed on performance results

Preferred Qualifications / Competencies:

• Knowledge of the following systems: WFAS, Action!, FWFM, TM+, Orario/Studio, Libra
• Project management certification or equivalent combination of education and experience
• Strong understanding of technologies and systems with hands on experience supporting various user groups
• Bilingualism (English and French)

Working Conditions:

• Hours of operation Monday to Friday, Shift /schedule flexibility.
• Based on business needs hours are subject to change

#EmployeeReferralProgram

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga

Work Arrangement: Remote

Application Deadline: 11/07/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.