Req Id: 420975

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Job Title: Combination Technician, Télébec
Work Location: 260 Principale Street, Cap-Aux-Meules, QC
Work Status: Regular - Full Time
Date of Posting: October 24, 2024ition
Application Deadline: November 7, 2024
Date Candidate Required: As soon as possible

Job summary
The technician is responsible for the installation and repair, maintenance and upgrades of customer telephony equipment both in the residential and business markets. He must be able to efficiently install, interconnect, maintain and remove these types of equipment with little supervision for data circuits, transmission networks and all other business and residential products such as telephone systems, voice mail and others. He will also, as required, perform work in priority of the task (I&R residential and business, Data) that will be determined by the control center according to business needs. He must always properly represent the company in front of clients; perform his tasks safely with accuracy, efficiency and curtesy. He must also have good planning and organization skills, be a team player and finally, be multi-skilled.

• Install, move, remove, repair, replace, modify and maintain data and voice transmission equipment while respecting standards, work methods and procedures
• Organize his daily load, take note of tasks, establish a schedule, communicate with client prior to work and, on occasion, provide cost estimates for future business work
• Repair copper or optical fiber troubles with appropriate tools and test sets
• Familiarize clients with the operation of their telephony equipment during installations and promote product and service
• Perform testing of circuits with appropriate test equipment and ensure the completion of preventative maintenance
• Complete cabling, connections and terminations necessary for proper equipment operation in own area of coverage
• Create, modify, move or remove programming on telephony or network equipment including upgrades
• Communicate with specialized personnel in order to resolve problems as required or to obtain further information
• Manipulate, transport, adjust and utilize tools and equipment appropriately as well as maintain a safe work environment including the proper use of company vehicles and the maintaining of inventories
• Complete data, special services and network orders
• Fill-out different forms and revise different reports relating to his work
• Availability to respond to customer emergencies and urgent requests

• College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of the Teamsters Technicians Québec bargaining
• Knowledge of residential and business products
• Excellent knowledge of outside plant and network
• Hold a valid driver's license - Class 5
• High Manuel Dexterity, able to work with variety of hand tools
• Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
• Ability to work aloft in poles and ladders and also in confined spaces
• Knowledge of health safety rules of joint pole lines work with Hydro-Québec
• Knowledge and application of the work area traffic control rules (working/walking surfaces protection)
• Knowledge of test sets for all purposes on different trouble reports (crossed pairs, open, noise, etc.)
• Capable of working with spur
• Capable of differentiating colored wires (color code)
• Proficient in French
• Knowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking customers
• As required to meet customer's needs, agree to undergo a background security clearance
• Knowledge of enterprise process about vehicles and/or equipment routines and periodic inspections
• Knowledge of programming principles
• Knowledge of high speed data transmission
• Knowledge of computer tools

• Analytical and research oriented in a technical and Data Processing environment
• Ability to deal and communicate with the customer
• Adequately represent the company to customers
• High planning and organization skills
• Perform job safely with accuracy, speed and courtesy
• Strong team player
• High sense of urgency and ability to handle workload job when required
• High degree of autonomy and initiative

Working conditions

• The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed
• The successful candidate must have physical capacity to safely execute all function/aspect of the job and meet all safety requirements associate with equipments that he will use during his work

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Cap-aux-Meules

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 11/11/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Cap-aux-Meules

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