Requisition ID: 209024
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager Data Insights & Analytics, Retail Business Controls and Customer Complaints is responsible for providing strategic and tactical leadership to a complex cross-functional team.

The incumbent will lead the efforts to build a robust reporting framework across the Retail Business Controls & Customer Complaints team focusing on Canadian Banking Issues Management (self-identified and Audit), Complaints, TPRM and other related regulatory requirements within the team and broader Internal Controls as required.

In this role you will:

• Ongoing analytical support, development, and implementation of solutions that improve, primarily, the decision-making process via data-analysis and cost-analysis.
• Designing, implementing, and maintaining the production of executive dashboards to enhance department operations and communications with Senior Executives
• In-depth understanding of Internal Controls reporting requirements and providing strategic support to a diverse cross functional management team.
• Presenting ideas and findings with actionable recommendations to maximize service standards, governance and operational efficiencies. Ensuring the control, accuracy, integrity, accountability and timely completion of the quarterly exercises.
• Providing meaningful insights across the key pillars of internal controls to support proactive risk mitigation.
• Prepare recommendations for senior management by addressing relevant issues derived from analytic exercises.
• Process Improvements and enhancements ensuring the services provided to business partners is of a consistent high quality, comprehensive and in line with the overall Bank Strategy
• Challenging the status quo by recommending new and better ways to serve our internal customers/clients.
• Taking an ongoing interest in the field of analytics and identifying key opportunities to improve operations and our internal business partners satisfaction.
• Develop/recommend processes to determine where analytics would enhance the operation. Develop and maintain thorough knowledge of the user processes, KPI's, KRI's and Operation Performance.
• Ensure that expectation which includes accountabilities, objectives, goals are effectively communicated and monitored for all direct reports and that they have a process in place for their respective areas.
• Ensuring that ongoing coaching is being provided to direct reports and that it is conducted in their respective areas.

Do you have the skills that will enable you to succeed in this role?

• Experience cleaning, transforming and visualizing large data sets working with various data
• Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
• Hands-on experience with Big Data ecosystem tools (e.g. Hadoop, Hive, Spark), NoSQL databases and behavioral and transactional analytics tools and techniques
• Experience using and implementing data visualization tools like Tableau or Power BI to deliver reports
• Strong SQL skills for querying relational databases (e.g.DB2) and extensive experience with statistical analysis tools like SAS and R
• Experience with data blending tools such as Alteryx and programming skills with Python will considered an asset
• Excellent business acumen and strategic thinking skills
• Expert ability to manage and organize information, including interpretation of results for management presentation purposes
• Ability to work in cross-functional teams and build networks and relationships
• Prior work experience within Financial Services Industry
• Excellent problem-solving and analytical skills.
• University degree in Statistics, Mathematics, Computer Science or related field
• 5+ years of data analytics experience, with at least 2 years of big data analytics experience

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.