Basic Purpose of Position:

The In-Service Engineering (ISE) Specialist utilizes their experience and specific system expertise (in conjunction with applicable aircraft or vendor published documentation) to provide appropriate guidance and direction (24/7) to Maintenance Operations Control (MOC), Tech Ops & Front-Line maintenance staff.

Regularly review fleet reliability, identify opportunities to improve reliability and provide recommendations with supporting business analysis.

Key Responsibilities:

Carry out all Daily Operational needs & Aircraft on Ground (AOG) Support

• Review Maintenance Control's current open/active items and carry out appropriate follow-up (including action plans in conjunction with Tech Ops).
• Review/action open alerts using TRAX (Jazz Maintenance Information system).
• Carry out a daily review of Restrictive MEL (Minimum Equipment List) action plan & carry out appropriate follow-up (in conjunction with Tech Ops).
• Provide corrective actions via memo Tech Alerts, TIB's (Technical Information Bulletin), Defects or other means as appropriate.
• Provide support to Flt Ops group regarding technical queries as required.
• Regulatory Review & Configuration Management.
• Communicate and provide technical support to operational groups (Engineering, Quality, Flight Ops, etc.) with regard to aircraft mod status/configuration changes.
• Participate in technical research, investigation, analysis and proposal generation as it relates to damage and repair, modifications, Service Bulletins and Airworthiness Directives.

Fleet Reliability

• ISE Specialist focus on increasing long term fleet reliability for on-time performance, component MTBUR/MTBF (Mean time before unscheduled removal/ Mean Time before Failure), as well as perform periodical aircraft checks.
• Liaise with manufacturers, vendors, other operator fleet counterparts.
• Review and comment on Airworthiness Directives, Canadian Aviation Regulations (CAR) rule changes via Air Transportation Association of Canada (ATAC). Provide reliability information to support our cases.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Other related duties as assigned.

Qualifications:

• Aircraft Maintenance Engineering (AME) "M" and/or "E" license.
• AME license (ACA Holder) with 5 years experience.
• Specific type training on Dash 8, CRJ series & Embraer series aircraft.
• Six Sigma Green Belt training is considered an asset.
• Ability to obtain and maintain an Airport Restricted Area Identification Card (RAIC).
• Safety Management Systems (SMS) training is an asset.
• Excellent communication skills required.
• Proficient with Microsoft Office applications (Excel, Word, Outlook) required.
• Excellent Statistical analysis and reporting skills required.
• Must be available for travel from the home base as needed.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at [email protected] if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.