Manager, IT Infrastructure and Operations

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province‐wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.

Competition Number: 2024/25‐057‐500209P
Employment Type: Permanent
Department/Region: Information Technology
Location: Head Office, St. John's
Posting Status: Internal
Closing Date: October 29, 2024
Salary Scale: $76,903 to $102,858 per annum on the Management Pay Plan, 613 Points, 35‐hour work week

Position Details

Context:

The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The Systems and Operations section manages and maintains all IT infrastructure including security, network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC's corporate IT helpdesk. The Systems Development section designs, develops, implements and maintains new and upgraded software solutions, manages the acquisition/installation and upgrade of software from external vendors, provides software training in corporate systems, performs application support to end users, develops and maintains the corporation's data and reporting.

Duties:

The Manager, IT Infrastructure and Operations oversees the reliability, performance, and security of on‐premise and cloud services for the corporation. Reporting to the Director of IT, this role manages teams responsible for IT infrastructure, operations, security, and support across the organization.

Key responsibilities include:

• IT Infrastructure Management: Oversees design, implementation, and maintenance of servers, networks, and storage; supports technical infrastructure for business applications.
• Datacenter Operations: Ensure high availability and performance of IT services including disaster recovery planning.
• Desktop Operations: Manages corporate computer systems, mobile devices, and software.
• Incident Management: Oversees IT Service Desk, ensures service delivery objectives are met.
• Security: Implements robust security measures including cyber security and IT audit.
• Team Leadership: Leads and mentors IT team, promoting client service and professional development.
• Vendor Management: Manages vendors, develops RFQs/Tenders, and negotiates contracts and SLAs.
• Budget Management: Assists with IT project budgets; evaluates emerging technologies.
• Project Management: Ensures projects are delivered on time and on budget.
• Change Management: Ensures adherence to change management procedures.
• Controls and Compliance: Maintains data integrity and confidentiality; ensures regulatory compliance and implements IT policies.
• Strategy: Aligns IT solutions with organizational goals and IT strategy.

Criteria

Screening Criteria:

1. Completion of a Bachelor's degree in Computer Science or related discipline (Equivalencies may be considered)
2. Experience with IT infrastructure and operations management
3. Experience in IT leadership, mentoring a team
4. Experience in project/program management

Assessment Criteria:

1. Knowledge of network and server infrastructure, virtualization, and cloud technologies
2. Knowledge of IT technical architectures and databases
3. Knowledge of IT processes
4. Knowledge of IT Security technologies and security best practices
5. Knowledge of IT Service Desk Software (Asset)
6. Knowledge of ITIL Service Support Processes (Asset)
7. Knowledge of Microsoft Office365 (Asset)
8. Critical thinking and problem‐solving skills
9. Resource management skills (people, budget, and information)
10. Ability to effectively exchange information including documentation
11. Client service orientation

Conditions of Employment

Conditions of Offer:

1. Acceptable Certificate of Conduct

Conditions of Acceptance:

1. Required to carry a corporate smart phone
2. Acknowledges requirement for periodic travel, including occasional overnight travel
3. Willing to accept requirement for access to private transportation for business purposes
4. Acknowledges the requirement to work flexible hours and respond to after hours calls

Applicant Information

• Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.
• Newfoundland and Labrador Housing recognizes the need for work life balance and offers flexible work arrangements.
• Disability related accommodations are available upon request at any stage of the recruitment process by contacting [email protected] or by calling (709) 724‐3002.
• Preference will be given to applicants who are legally entitled to work in Canada.
• Applications should be received prior to midnight Newfoundland Standard time on the closing day.
• The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.
• The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e‐mail addresses.
• All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.
• This competition may be used to fill future similar vacancies with NL Housing.
• Only successful applicants will be contacted for an interview.
• This is not a position within the Government of Newfoundland and Labrador Public Service.

How to apply:

Applications should be submitted on the Online Job Portal: https://www.nlhc.nl.ca/career‐centre/

Please note that applications will not be accepted in‐person, by fax, email or mail at this time.