Work Location:

Canada

Hours:

37.5

Line of Business:

Finance

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview

Our Finance team supports the North American Customer Operations (NACO) businesses which include Contact Centers, ATM, and Customer Assistance. Our team is part of a wider Finance team that supports the Transformation, Enablement and Customer Experience portfolio (TECE), and as such provides an excellent opportunity for future career development in Finance or the businesses we support.

Job Description

Reporting to the AVP Finance, N.A. Customer Operations & ITS, this position is taking a significant role in the delivery of financial analysis, advice and support to the Contact Centers leaders. This position requires someone with a proven track record strong analysis and working effectively with key stakeholders.

Finance and Business Leadership Accountabilities:

• Conducts and/or manages the finance process as it applies to area of responsibility
• Provide overall financial results reporting and analysis for monthly and quarterly results packages, planning and forecasting for the Contact Center.
• Provide expertise and advice to Contact Center management on a wide range of financial topics and provide recommendations to enhance the economic value for the business
• Leads additional research efforts, applying expertise in financial analysis
• Researches and reviews details of business operating metrics and actively seeks to identify and promote new opportunities
• Participate in special projects as assigned to provide financial advice and leadership to business / finance partners

Job Requirements
Professional Skills and Competencies Requirements:

• Demonstrated application of the competencies within TD's Leadership Profile
• Professional Skills
o Highly skilled in planning and analytics
o Expertise in accounting guidelines and rules
o Proven ability to lead and grow effective financial teams
o Develop and maintain strong relationships with business partners
o Effective communication skills (both written and verbal)
o Ability to work with and distill large amounts of data into meaningful information
• Leadership Competencies
o Business acumen
o Drive for results
o Customer focus
o Integrity and trust
o Problem solving
o Conflict resolution
o Process management

Specific Educational and Professional Experience Requirements:

• University degree with an accounting designation (CA, CMA or CGA) or MBA
• 3+ years professional financial or experience in medium to large organization that operates using best practices and performance management processes
• Demonstrated experience overseeing reporting, planning and forecasting functions, in a technology or financial services based organization (preferred)
• Demonstrated track record of leading process improvement initiatives
• Practical experience providing financial support to a project intensive organization
• Experience using financial and related systems

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet