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Pharmacare Customer Service Representative- (3 month term)

In-person
Full-time
Experienced
Company Benefits
Flexible Work
Posted 13 days ago

Class starting Jan 2025

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Pharmacare Customer Service Representative- (3 month term) Department: Information Services - Operations Competition: 87380 Internal/External: Both Employment Type: Full Time Permanent Location: Nova Scotia Salary: Competitive Compensation Reports To: Team Leader

The Role:

Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact center environment with high call volumes. The CSR (Customer Service Representative) will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a headset for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Hours of operation are 8:00 am to 5:00 pm (Monday-Friday). We do offer flexible working arrangements (onsite at the Dartmouth office, hybrid, remote).

Key Responsibilities:

  • Serve as the initial contact resolution for a high volume of incoming telephone calls.
  • Committed to excellence in customer service, providing the highest level of dedication in all program areas.
  • Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives.
  • Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first- call resolution
  • Respond to inquiries related program eligibility and other general inquiries.
  • Meet the key performance indicators (KPI) required by the MSI Contract.
  • Provide operational support to Provincial Programs as needed.
  • Adhere to established policies and guidelines defined by the NS Department of Health and Wellness.
  • Adhere to privacy guidelines following proper procedures.
  • Process documentation related to the various provincial programs as required.

    Required Qualifications:

  • Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution.
  • Excellent verbal skills to explain complex issues to customers.
  • Excellent written communication skills.
  • High degree of attention to detail and accuracy when updating resident files realign

    Education: High school diploma; Enrollment in post-secondary education

    Work Experience: Customer Service experience would be an asset

    Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.

    Language Skills: Bilingualism in English and French considered an asset.

    Security Clearance:

  • You will be required to have Reliability Status Clearance (Enhanced Level B) through the Public Works and Government Services Canada Department prior to your first day. This includes; Fingerprinting, Criminal Record Check and Credit Check.

    We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

    Job Segment: Customer Service Representative, Customer Service

    • Competition Number: 585343817
    Company Website: http://www.medaviebc.ca
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    About Medavie Blue Cross

    About Medavie Blue Cross

    Join an exceptional organization!

    Medavie Blue Cross is proud to be one of Canada's Most Admired Corporate Cultures. The insurance business is about more than just claims - it's about relationships too. As a not-for-profit health care provider, caring for our employees, our clients and our communities is core to who we are.

    Why Work with Us?

    Medavie Blue Cross is a leading member of the Canadian Association of Blue Cross plans that collectively provide coverage to over seven million Canadians. As a not-for-profit organization, we provide health, dental, travel, life and disability benefits to individuals and organizations, and administer various government-sponsored health programs. Our shareholders are the employees, clients and communities we serve. We channel an annual social dividend to the Medavie Health Foundation as part of our commitment to helping Canadians live their best lives, both mentally and physically.

    Engaging Culture

    We've been recognized as one of Canada's Top 10 Most Admired Corporate Cultures, and embrace this honour every day. We are big enough to make a difference but small enough that everyone can have a voice, influence outcomes and see the impact of their work. You'll join a team of talented individuals who have passion, experience and motivation to make a difference in the lives of customers. People stay because of the relationships they form with coworkers and customers.

    Total Rewards Package

    We offer competitive compensation and great benefits like a comprehensive health and dental plan that is 100% paid by us, pensions with contribution matching, RRSPs, and short and long-term disability and life insurance. We strive to provide a stable work environment dedicated to long-term, healthy employment relationships so you can excel in what you do.

    Healthy Work Environment

    Our work environment enables employees to be respected and fulfilled both professionally and personally through healthy relationships, work-life balance and meaningful work. We are committed to our employees' health and wellbeing, but we know improving health outcomes starts with us. That's why we believe employees who are given flexibility and are able to balance their career and lives will contribute more.

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