Class starting Jan 2025
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Pharmacare Customer Service Representative- (3 month term) Department: Information Services - Operations Competition: 87380 Internal/External: Both Employment Type: Full Time Permanent Location: Nova Scotia Salary: Competitive Compensation Reports To: Team Leader
The Role:
Working in a team environment, the Customer Service Representative will communicate with key customers by telephone in a knowledgeable and professional manner. The position is in a contact center environment with high call volumes. The CSR (Customer Service Representative) will need to ensure dedicated focus on each call to enhance customer experience. This role will require wearing a headset for prolonged periods of time. The goal of the Customer Service Representative is to provide consistent, positive customer service experience. Hours of operation are 8:00 am to 5:00 pm (Monday-Friday). We do offer flexible working arrangements (onsite at the Dartmouth office, hybrid, remote).
Key Responsibilities:
Required Qualifications:
Education: High school diploma; Enrollment in post-secondary education
Work Experience: Customer Service experience would be an asset
Computer Skills: Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.
Language Skills: Bilingualism in English and French considered an asset.
Security Clearance:
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Job Segment: Customer Service Representative, Customer Service