Business Support Systems (BSS) Analyst

Eastlink

Designated Office:

6080 Young St, Halifax, NS

This Position is:

Hybrid, at least 3 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

We are seeking a Business Support Systems (BSS) Analyst in Halifax, Nova Scotia. This position is a key member of the IT BSS department, whose primary responsibility is managing and providing support for the Eastlink Enterprise applications particularly the Billing and Customer Care and Provisioning systems.

The BSS Analyst will be responsible for various operational, configuration and project related activities pertaining to the Eastlink business applications. The candidate will investigate system and user issues, assess solution options, and ensure production deployments follow the proper change control process.

The BSS Analyst will work within a very dynamic and fast paced environment and must possess the ability to manage multiple assignments simultaneously, deal with tight deadlines, and manage within an ever-changing environment. Extremely customer focused, the candidate should enjoy working closely with business stakeholders in a collaborative manner.

Key responsibilities:

• Analyze incidents, requests and problems and ensure resolution within the SLA.
• Investigate application issues and engage other teams and vendors appropriately for resolution.
• Perform configuration, operations, and other Billing related activities.
• Research and evaluate potential business solutions.
• Participate in projects and other business initiatives.
• Design and delivery of solutions within the Billing systems and other Business applications
• Work with other business departments to understand their use of the systems and look for ways to gain accuracy and efficiency.
• Develop and document new processes and update existing ones.

Qualifications:

• Post-secondary education in computer science or related discipline considered an asset
• Possess 5+ years’ experience in application support is an asset.
• Previous working experience in telecommunication industry is considered an asset.
• Effective in anticipating, preventing, identifying, and solving problems as necessary in an ever-changing environment.
• Creative in developing solution to business problems, and willing to consider non-traditional lines of thinking.
• Knowledge of Agile methodology
• Self-motivated and can work with minimal supervision.
• Strong communication and interpersonal skills
• Promote a positive work environment and understand the value of teamwork.

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Dedicated to reflecting the customers and communities we serve; we embrace diversity and inclusion throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

If you are ready to explore an exciting career at Eastlink, your journey begins here.