Work Location:

Canada

Hours:

37.5

Line of Business:

Communications

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Oversee/lead the development of communications to address enterprise/business needs/plans, in alignment with internal communications standards and/or goals, ensuring that strategies designed enhance TD's presence with key stakeholders, highlighting TD's brand, community ,and innovation initiatives
• Oversee/ lead the delivery and management of programs/project plans by assigning and tracking workgroup projects, ensuring established processes are followed, and delivering all projects on strategy, on time, on budget and error free
• Evaluate the impact of communications on the achievement of enterprise/business results, and ensure communications solutions/initiatives are strategically sound and consistent with TD's customer experience and brand image; ensure a high level of service by setting clear standards and continuously assess the effectiveness of programs, processes and documentation, and incorporate lessons learned into current and future projects/programs
• Provide input and work on cross-functional plans/projects/programs/initiatives; understand the enterprise/broader function's disciplines and how they link together to deliver integrated solutions
• Develop and manage good working relationships and maintain open dialogue with key internal/ external business partners and stakeholders to ensure adequate execution of project deliverables
• Actively work to resolve escalated issues and manage changes within the project/program/initiative
• May create/manage the implementation of digital and social content strategy across multiple channels for internal /external stakeholders
• Develop proactive public relations campaigns that drive share of voice and enhance the brand
• Provide strategic media counsel support and acts as a bank spokesperson when appropriate
• Exercise judgment in dealing with sensitive reputational issues and provide counsel to executives
• Evaluate the effectiveness of corporate communications processes/services and recommend/champion possible enhancements
• As a recognized expert within own field of expertise, provide advice and guidance to employees and business partners on maintaining the brand standards, application and execution within area of expertise
• Maintain an understanding of TD businesses and products, keep current with key business initiatives/issues/developments within TD, emerging strategies, capabilities and/or trends in the industry field of expertise to deliver effective communications solutions
• Drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads and manages a team of communications professionals and overall operation in an area of moderate complexity, scope or risk, while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Ability to present and make recommendations to senior management and executives
• Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and Lines of Business
• Provides support and contributes to the overall discipline and strategy for respective areas
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally reports to a Senior Manager or executive role

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet