Work Location:

Hours:

Line of Business:

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

CUSTOMER

• Accountable for coaching the team of practitioners' knowledge, skills and performance, building and evolving the practice's capabilities, and advising practitioners on their work to ensure solutions are sound.
• Develops the Practice's talent, coaching and training of Practitioners and contributes to the development strategies for the Practice's people.
• Accountable to directly lead team of highly skilled Practitioners in an area of expertise without getting involved in day-to-day activities, providing quality assurance on the application of methods and practices owned within the Journeys and Platforms
• Execute on Practice strategy as it relates to introducing tools, methodologies and processes across the enterprise
• Provide overall team leadership, training, coaching, development, succession, recruitment and resource management, and ensures on-going performance feedback and assessments occur and development plans exist for each team member.
• Engages team with Platform and Journey leads to ensure 2-way feedback of Practice Leads and Practitioners occurs.
• Accountability to understand the current skills and capabilities within their practice, actively working to close gaps that may exist through additional learning, coaching, supports etc.
• Accountable for hiring the best talent, growing these colleagues and managing retention
• Act as an expert or lead innovator and culture change agent for the practice amongst Business, Journey, and Platform leaders
• Build and lead an engaged culture of practitioners that inspires pride and meaningful work

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to user experience design activities
• Support team in staying knowledgeable on emerging issues, user experience design trends and evolving regulatory requirements and assess potential impacts to the Bank
• Ensure programs, policies and practices meet business needs, comply with internal and external requirements
• Ensure programs/initiatives related to user experience design are well managed and administered; ensure the prompt and thorough resolution of issues
• Monitor assigned functional area for productivity and efficiency, operating systems to continually improve delivery capability
• May develop and/or contribute to negotiations of third-party contracts/agreements
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implementContribute to the continuous enhancement of knowledge / expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective customer solutions.
• Monitor and communicate the effectiveness of strategies, programs, and practices related to own area of expertise
• Lead or contribute to cross-functional / enterprise initiatives as an organizational or user experience design subject matter expert helping to identify risk / provide guidance for significant and complex situations
• Manage intake and demand, coordinating resources as required; identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
• Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct

BREADTH & DEPTH:

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Recognized as a top expert in their field whose focus is on the coaching and training of practice leads and/or high level senior practitioners
• People leader with expert knowledge of disciplines and practices in field of expertise
• Advanced and highly specialized knowledge of specific domain or broad range of TD frameworks, technology, tools, best practices, processes and procedures, as well as broader organization issues
• Provide guidance on the work of practitioners as related to the quality of product(s)/work being produced, delivered & speed of delivery / to market
• Ability to develop colleagues to be masters of their craft in the market around us
• Quickly adapts to customer, stakeholder and regulatory needs in collaboration with Platform and Journey teams
• Experienced in the continuous assessment of Practice Leads/ UX Practitioners and their craft to ensure enterprise practice standards are upheld
• Facilitate and Foster Practice Community of Interest and use of this practice across the Technology organization
• Contribute to the development of coaching strategies for individuals within their area of expertise
• Provide leadership and guidance to several teams and solves cross-department issues
• Participate in the development of business and practice strategies
• Expert collaborator and is known for bringing diverse teams together to achieve a common goal

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree in design related discipline; Graduate degree preferred

• 10-15+ years of experience, preferably in digital design, interaction and visual design

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):