Computer Support Technician

Position: Three (3) Full-Time Positions
Position Status: Temporary
Salary Scale: CG-27 bargaining unit position ($25.48 - $27.16 per hour)
Location: To be determined - An NLSchools work site
Closing Date: October 17th, 2024 at 12pm

JOB SUMMARY:

Reporting to the Manager, Information Technology, the Computer Support Technician performs technical work in the administration of a local area computer network including hardware, software, and the provision of support to end users. Specifically, these three (3) positions will be dedicated to the support of users accessing a Government of Newfoundland and Labrador web application. The successful candidates will be members of the broader NLSchools - Department of Education Information Technology team.

DUTIES AND RESPONSIBILITIES:

• Analyzes operating problems in both hardware and software, and develops and implements changes to rectify the problems.
• Responds to user requests.
• Performs help desk functions and may provide either on-site or remote technical support.
• Provides computer consultation, advice and services to staff.
• Provides training to end users on the use of new hardware or software.
• Provides telephone and online support to departmental projects.

SKILLS and KNOWLEDGE:

• Minimum: 2 Year post-secondary Diploma in Information Technology or a computer related field.
• Minimum: 1 to 2 years of experience.
• Ability to maintain computer systems and networks.
• Ability to provide technology support.
• Strong client service, analytical, interpersonal and communication (oral and written) skills. This includes:
  • the ability to listen to information and ask questions to diagnose and resolve the client's concerns/problem,
  • provide expert advice and complex information to guide a user through the problem-solving steps,
  • provide direction to others in the use of software or hardware
• Ability to work independently with minimum supervision
• Ability to work as part of and to contribute to a cohesive team.

OTHER INFORMATION:

• Comprehensive training will be provided by IT Management
• The Government of Newfoundland & Labrador is committed to employing a diverse workforce and encourages all qualified applicants to apply. A Police Criminal Records Check with a Vulnerable Sector Query from the local police authority will be required.
• Only those selected for an interview will be contacted.

Applications for this position will be accepted through the District online portal MYHRP at https://www.nlschools.ca/employment/index.jsp