Requisition ID: 207952
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Manager Field Support is responsible to assist with the effective implementation of assigned projects for new/enhanced business initiatives for Wealth Private Banking designed to improve the client experience by creating service level efficiencies while safeguarding quality and mitigating potential credit risk.

Is this role right for you? In this role you will:

Contribute to overall Private Banking efficiency of end-to-end Credit related processes:

• Identifying opportunities for enhancements related to Private Banking Credit processes
• Managing risks that are identified and addressed prior to implementation
• Ensuring identified solutions are cost effective and consistent with department/bank strategies
• Ensuring initiatives impacting Private Banking maintain a client centric focus, ultimately improving the client experience
• Writing and revising procedures for new/enhanced systems and processes
• Co-ordinate with appropriate partners on preparing presentation decks, training material, News Items and Job Aids, ensuring content is applicable to target audiences
• Assisting with the identification of communication needs to support each initiative by collaborating with Business Partners, project teams and other groups
• Quantifying impact of changes/amendments in processes to show continuous improvement

Manage the development, and implementation of operational initiatives/strategies related to Credit through various phases from requirement to conclusion by:

• Conducting needs analysis/analyzing recommended changes as required
• Analyzing and documenting current and future states with the intent of improving effectiveness and delivering on key initiatives
• Identifying all deliverables, activities, and dependencies; developing milestones and setting priorities
• Developing implementation schedule(s)/ communication plans for acceptance by key parties
• Monitoring progress against schedule timeframes and communicating status to management
• Engaging Partners to obtain buy-in of all policy and legal procedural aspects to ensure compliance
• Seeking to eliminate redundant processes or ineffective procedures and replace with those that have a more client centric focus
• Preparing workflows/procedures to ensure new functions are integrated into operational environment
• Ensuring proper determination of workflow effort differences between existing and recommended
• Ensuring proposed solutions fit platforms, security standards and develop new standards as needed
• Assisting with the evaluation of initiatives of other departments to assess their impact on Private Banking operations and taking appropriate action
• Developing the appropriate tracking methods, tools, measurements, or MIS requirements need to effectively assess and/or identify gaps in obtaining required information

Provide Day-to-Day Total Wealth and Softek oversight on performance, accuracy, and capabilities through all available channels.

• Advises on and proposes systemic improvements to Total Wealth and Softek systems for reporting in Partnership with Business Initiatives.
• Provides regular updates to Softek to ensure portfolio data is reporting accurately.
• Communicates with Partner groups to troubleshoot irregularities in data captures to Total Wealth.

Contribute to the effective functioning of the Private Banking Head Office team by:

• Participating actively in team learning development activities and team performance achievements.
• Building effective working relationships across the team and with various business line and corporate function contacts
• Facilitating a culture of open and honest communication
• Actively participating and contributing to touch bases and team meetings
• Encouraging the generation of new ideas and approaches
• Actively share knowledge and experience to enhance the development of all team members
• Developing and executing a meaningful employee development plan

Is this role right for you? In this role you will:

• University Degree or equivalent experience
• Previous Private Banking, Credit Structuring or Commercial Banking experience
• Expert knowledge of Private Banking, Credit Structuring and Operations policies, procedures operational processes and systems
  

Location(s): Canada : Ontario : Toronto || Canada : Alberta : Calgary || Canada : Alberta : Edmonton || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.