Requisition ID: 208265
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Business Operations team provides Customer Insights, Data and Analytics (CID&A) team with risk management controls and support for third party vendors, audits, regulatory and compliance matters, contract staffing, premises and Business Continuity among other functions. The Senior Manager of Business Support leads a team of motivate individuals who enable CID&A to execute its objectives efficiently while also protecting the bank.

Is this role right for you? In this role you will:

• Build and manage an overall view of Operational Performance across different areas to ensure all processes are aligned to team goals and overall CID&A strategy.
• Create business strategies, plans and initiatives that are executed / delivered in compliance with governing regulations, SLAs, internal policies and procedures by working closely with Business Lines and other CID&A Teams.
• Support the Director, Business Operations in planning strategy, initiatives, and enhancements. Create and manage a portfolio view of key operational processes in CID&A and supports the creation SLAs and KPIs, reviews processes end to end and champion process optimization.
• Lead and collaborate with Business Lines and other CID&A teams to achieve strategic outcomes for CID&A
• Act as main point of contact in CID&A for audit and second line, responsible for working across CID&A stakeholders in tracking and reporting all findings and issues.
• Supports the Director, Business Operations, who provides daily oversight to the Business Operation stream, along with ongoing guidance, coaching and mentorship to team members.
• Ensures all Operational requests are handled accurately and efficiently to ensure excellent customer service.
• Review Operational Metrics and looks for ways to streamline existing procedures and KPIs to achieve operational efficiencies and improve customer service, while minimizing risk to the Bank.
• Ensures documentation and procedures are updated to reflect changes in requirements.
• Ensures timely submission of accurate management information to the Bank's senior executives, as required.
• Makes prudent/informed decisions within assigned limits and escalates any exceptions / issues along with recommendations and/or solutions to senior management as appropriate.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have experience with:

• Experience coaching teams to higher performance with processes and skill building
• Well-developed communication skills including precise articulation of ideas and opinions.
• Excellent organizational skills and attention to detail.
• Strong project management skills.
• Strong working knowledge of industry practices
• Strong analytical, planning and reporting abilities
• Experience with JIRA, Confluence, CA-PPM, MS Project and related project delivery methodologies are an asset.
• Experience with Process Engineering and Optimization
• Hands on experience with Tableau, PowerBI, or other data visualization tools
  

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills.
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!
• Work in an Ecosystem where you'll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, and more.
• Hybrid Work Environment

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.