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IT Helpdesk Technician

In-person
$50,000 - $60,000 / year
Full-time
Entry Level
Our IT Helpdesk Technician (Tier 1) will provide operational and technical support to Paladin teams across North America. In this role, you will maintain, monitor, and support current and new desktop / laptop deployment and perform periodic system audits to assure compliance and availability. You will also be working with remote access tools, maintain and manage backups, and work with users at Paladin's multiple remote locations. This role is an exciting opportunity to gain experience working within a large organization and delivering high-profile corporate IT projects for Canada's largest full service security provider.
Responsibilities:
  • Provide exceptional customer service to end-users, internal stakeholders, vendors, and any other entities that you will deal with on a day-to-day basis.
  • Performs basic troubleshooting and diagnoses prior to escalating to the systems support specialist during business hours.
  • Follow ITIL Incident management principles to receive, categorize, prioritize, and resolve incidents within the agreed SLAs.
  • Install, operate, troubleshoot, and maintain computer equipment and software applications.
  • Install, test, order, and configure new workstations and hardware.
  • Personnel on-boarding and off-boarding, including assigning the right licenses, software, and provisioning hardware
  • Ensure all incidents, notes, and updates are documented in a timely manner within the JIRA Service Management Tool
  • Participate in the after-hours on-call rotation
Requirements:
  • 1 to 3 years of work experience in an IT HelpDesk or similar Technical Support environment
  • Diploma or equivalent work experience in a related field or industry
  • Current MCSA, A+ and Network+ certification would be considered an asset
  • Strong communication, interpersonal, and customer service skills
  • Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems
  • Experience with all of the following:
    • Windows 10/11
    • Mac iOS
    • Active Directory and Azure Entra
    • iOS and Android operating systems
    • Device management
    • Microsoft Office 365 applications
    • Minor cybersecurity incidents
    • Basic networking
    • Basic computer troubleshooting, in-person and remotely
Salary: $50,000 - $60,000
This position will be based in our Etobicoke office full-time to start, with the possibility to move to a hybrid role after successful completion of 3-month probation.
Competition Number: 743130
Company Website: https://paladinsecurity.com
#Security jobs

About Paladin Security

About Paladin Security

Paladin Security was established in 1976 as a provider of basic security guard services. Over its 40 years of operation, Paladin has grown into the largest privately-owned, full service security in Canada. With 26 offices from coast to coast, Paladin integrates trained security professionals with state-of-the-art technology and specialty services.


The Paladin Difference lies in our depth of knowledge. It's evident in our stringent personnel selection process and our industry- leading training programs. We don't just hire employees, we hire ambitious, service-oriented people who understand the augment of our culture, and have a desire to be the best.


By investing in our people, processes and equipment, we have developed the most responsive customer service programs in the industry. We are proudly one of Canada's Best Managed Companies, Gold Standard, and we hold ourselves to the highest standard of constant and never-ending improvement.

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