Req Id: 420717

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

As a pivotal leader within our Managed Services domain, the Technical Director – Managed Services Integration embodies the role of a visionary architect and reliability guardian for our strategic clients' technological landscapes. This role demands deep technical prowess and a proactive leadership mindset to ensure seamless integration and impeccable performance of managed services, including Security, Network, Voice, and Cloud Solutions, across complex client environments.

By acting as the technical orchestration leader, this individual will shoulder the responsibility for the end-to-end service integration and performance, encompassing both our proprietary offerings and those of third-party vendors. Our ideal candidate will navigate the intricate dynamics of cross-functional collaboration, ensuring operational support processes not only align with but surpass contractual obligations, thereby affirming our commitment to delivering unwavering service excellence in a Day2 technical architecture stance.

• Provide technical leadership and expertise in managing complex solutions, steering guidance during critical customer incidents, and participating in customer architecture committees to advocate for solution resiliency and reliability that meet critical business imperatives. Ready to respond and provide leadership 24/7 for critical incidents and guide the team towards swift resolution.
• Participate at customer architecture committees to influence direction for solution resiliency and reliability to meet critical business needs
• Conduct architectural assessments and identify operational risks, working in partnership across the organization to secure the best end-to-end customer experience while imparting decisive influences through active engagements with cross-functional teams.
• Collaborate on multifaceted technical projects, contributing to the risk assessment and championing the execution and success, thereby solidifying our promise of delivering transformative solutions. This includes being available for critical milestones and decisions 24/7 to ensure smooth execution and immediate response to unforeseen challenges.
• Prepare and present executive-level presentations to customers, encompassing technology solution integration risks, impacts, and strategic solutions, fostering a transparent and trust-filled relationship. This responsibility may require flexibility in working hours to accommodate delivery requirements.

• Completion of a bachelor's degree in electrical engineering, network engineering or a closely related field
• A seasoned professional with over 10 years of experience spearheading technology solution architecture and engineering within large enterprise settings, demonstrating a strong trajectory in architecting and operating solutions from design to delivery and operations particularly focusing on Managed Services and or cloud-based solutions.
• At least 5 years of experience in a leadership capacity, managing teams of architects and engineering leaders, with a demonstrated prowess in Managed Services; including but not limited to: Managed Network and Security Solution Services, SDWAN, Cloud, and complex solution integration.
• A strategic thinker with expertise in enterprise/technology architecture strategy, product solution integration, and the establishment of operating standards.
• Proven experience in leading large IT updates or changes, skilled at integrating complex solutions throughout a company.
• Sound proficiency and understanding of ITIL and ITSM standards and methods.
• Proven capability to navigate and thrive in a fast-paced environment, driving innovative solutions with a forward-thinking approach while maintaining a strong initiative and collaborative leadership across diverse functions and levels.
• Exceptional communication skills, both written and verbal, complemented by a unique ability to engage and secure executive buy-in through compelling storytelling, setting a visionary yet achievable roadmap for engineering teams.

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto

Work Arrangement: Hybrid

Application Deadline: 10/11/2024

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.