The Casino Supervisor will be responsible for the administration and day-to-day supervision of staff and operation of the Tables and Slot areas. Ensuring professionally operated Slot Machine and Table Games operations at Red Shores. To ensure complete customer satisfaction with destination experience at Red Shores by constant monitoring of employee interaction with guests & co-workers, enabling guest's expectations to be exceeded. Maintain an open-door policy with all employees actively contributing to the development of a team environment for all employees.
Supervisory role including monitoring of employees and operations to ensure compliance with PEI Gaming Regulations, the Red Shores ICM, internal policies and procedures, performance management, discipline, and development plans based on Red Shores Human Resources Policies.
Supervise, mentor, coach and contribute to the development of staff based on performance management practices at the venue. Provide coaching and counseling of employees with occasional support from department Gaming Experience Manager
In cooperation and assistance of the Senior Gaming Supervisor, control departmental budgets by monitoring use of overtime, tracking of scheduled hours, etc.
Monitor, develop and review all policies and procedures ensuring that operational requirements are met and enhanced.
Requires supervisor experience in a related field of five (5) or more years or a combination of equivalent working experience and education.
Strong organizational, interpersonal, analytical and communication skills
Ability to meet and exceed customer service standards and expectations, resolve customer and employee concerns.
Working knowledge of computer software applications and mathematical skills required
Manage staff to perform their accountabilities and to generate results.
Responds to internal and external forces affecting work environment.
Proven ability to contribute to a team environment.
Actively seeks ways to combine efforts to address common challenges and opportunities.
Understands how Supervisor's job performance impacts business results.
Develop and build confidence and trust of employees, business partners and stakeholders.
Transform the function or significantly improve the results of the business unit (outside of predetermined objectives) by demonstrating creativity, continuous improvement, and future focused thinking.
Supervisory knowledge and skill and/or advanced understanding of people management principles and practices
Guides and provides alternative solutions to management in the implementation or administration of strategies, programs, and initiatives.
Demonstrate analytical and proven reasoning and planning skills to solve a range of strategic and practical problems.
Makes recommendations to management about translating strategic objectives into successfully implemented customer service issues.
Ability to define operational/function and/or technology processes and/or direct the work performed by others. Demonstrate high accountability for the performance results within area of responsibility.
Responsible Beverage Certification (responsible to have and maintain active certification on own for duration of employment in Gaming Department)
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