COMPETITION NUMBER

PC24061

CLASSIFICATION NAME

Administrative Assistant (non-clinical)

POSITION TITLE

Scheduler

CLASSIFICATION CODE

1035

BARGAINING UNIT

CUPE

UNIT LOCATION

Flexible location within New Brunswick

STATUS

Full Time Permanent

FULL TIME EQUIVALENT

1.0

HOURS OF WORK

Starts Monday to Friday 8h to 16h. Subject to change as per program demand

ANTICIPATED START DATE

As soon as possible

ANTICIPATED END DATE

Not applicable

SALARY RANGE

As per collective agreement

LANGUAGE REQUIREMENT

Written and spoken competence in English and French is required

CLOSING DATE

October 10, 2024

JOB SUMMARY

The Scheduler is responsible for overseeing NB Health link's team (NBHL) schedules to meet the needs of the program. This position is crucial and essential to assist in the efficient and effective management of operations as the NBHL program expands.

The Scheduler creates, maintains, and audits the schedules of providers and team members within the program. They balance the availability and resources against incoming requests to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines.

ROLES AND RESPONSIBILITIES

• Develop, monitor, and maintain numerous NBHL schedules.
• Comfortable working and communicating with many primary care providers and their teams to establish the short term and long-term schedules (email reminders, schedules updates, etc.).
• Communicate with primary care providers on last-minute changes.
• Communicate with primary care providers on availabilities follow-up autonomously and as needed.
• Communicates scheduling changes to all team members in an effective manner.
• Receive incoming telephone and web request.
• Offer feedback on areas of improvement and suggestions in regard to the schedules when appropriate.
• Enter data into various electronic systems, as well as maintaining the integrity and accuracy of the data.
• Monitor progress against daily, weekly, and monthly schedules and actively try to resolve scheduling conflicts.
• Run and manage scheduling audits.
• Ensure schedule is maintained according to NBHL operational standards.
• Submitting payroll (billing) information, as required.
• Medicare billing, updates and follow ups are also a responsibility as required by the program.
• Work collaboratively with managers on scheduling issues.
• Replies to correspondence; creates, edits, and formats documents such as letters, reports, memos, and all other outgoing documentation.
• Answer questions from providers in regard to the scheduling policies.
• Maintain a positive working relationship with the NBHL interdisciplinary team.

REQUIRED QUALIFICATIONS AND OTHER JOB REQUIREMENTS:

• Post-secondary education in office administration or equivalent combination of experience and education.
• Minimum three years related experience working in an office environment, preferably with experience in the health care industry.
• Strong computer skills using a variety of Microsoft Office software products as well as the Internet and scheduling/payroll software.
• Well organized with the ability to prioritize workload in a fast-paced environment.
• Self-motivated team player and able to work independently.
• Excellent typing and proofreading skills with high attention to detail.
• Excellent communication skills, both oral and written.

• Comfortable working to a schedule with demanding turnaround times.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

NBHL is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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