Work Location:

Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

As a Senior Business Insights Analyst on the Credit Risk Data Support team within Canadian Credit Cards and Personal Lending, you will be responsible for performing data mining & data analytics to support Issue Management and Regulatory projects. You will play a key role identifying impacted populations and financial impacts for issues / incidents as well as various ad-hoc data requests for regulatory initiatives. The primary accountabilities of the role are:

• Delivery of complex data analytics request leveraging a variety of data sources using SQL and Python.
• Work closely with Issue Management and Product Owners to define requirements, perform analytics and present findings.
• Perform ad-hoc data mining and analytics to support regulatory initiatives.
• Design solutions for data retrieval to meet business needs in an effective and efficient manner.
• Provide subject matter expertise on data as it relates to business processes, issues and incidents.
• Participate in knowledge transfer within the team and conduct secondary code reviews.
• Participate fully as a member of the team, providing insight and recommendations, and contribute to a positive work environment.
• Willingness to broaden technical skillset and increase knowledge of new tools and systems

CUSTOMER

• Apply understanding of respective business knowledge and strategies to produce relevant and meaningful analysis and materials to support the creation and maturation of business goals and objectives.
• Develop analysis and proper visualization or presentation to illustrate business trends and identify areas of business opportunities.
• Produce insights and recommend business actions to support business strategy and/or solve business problems.
• Work in partnership with various functional areas to provide day-to-day support and delivery of analytics.
• Execute on data requests accurately and within a timely manner.
• Represent functional area as an analytics & insights professional and key resource.
• Act as a bridge to translate business requirements to analytics and reporting needs for a given domain while leveraging tools/ techniques/ methods that can be easily interpreted by the target audience.
• Provides day-to-day support and delivery of analytics insights and collateral.
• Contribute to the identification of key performance indicators.

SHAREHOLDER

• Provide suggestions, ideas, and opportunities to support business needs.
• Identify opportunities for business/revenue growth and/or efficiencies for an assigned business or function.
• Identify and investigate data/analytics related issues.
• Ensure data analysis and insights are reviewed to validate accuracy and minimize any potential errors.
• Develop analysis to corroborate initial proof of concept.
• May be required to educate/train business users on how to integrate analytics into decisions.
• Provide recommendations on financial / monetization goals to deliver on (e.g. quantify functional value, cost savings and revenue generated etc.)
• Build business requirements and facilitate project execution to develop insights.
• Utilize quantitative and qualitative methodologies to interpret and present data effectively and clearly.
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary.
• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience.
• Adhere to internal policies/procedures and applicable regulatory guidelines.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Work independently as the senior analyst / subject matter expert and may coach and educate others.
• Considered a subject matter expert within a given area.
• Oversee and/or independently perform tasks from end to end.
• Focus on short to medium -term issues (e.g. monthly-quarterly)
• Generally, reports to a Senior / Manager role.

EXPERIENCE AND / OR EDUCATION

• Demonstrated knowledge of SQL, Python and cloud computing programming
• Demonstrated analytical and problem-solving skills
• Superior time management skills; able to successfully manage multiple assignments with competing priorities
• Ability to take initiative and work independently under tight timelines
• Ability to work collaboratively and build relationships
• Creative, Critical, Conceptual thinker, ability to wade through data and arrive at conclusions
• Flexibility to adapt and thrive in a dynamic and fast paced environment
• Excellent verbal and written communication skills with the ability to communicate analysis to business partners
• Motivated to constantly strive to find innovative ways to enhance capabilities

ADDITIONAL SKILLS:

• Knowledge of TSYS TS2 and CIF is an asset
• Experience with TD Credit Card, MBNA Credit Card or Personal Lending data is an asset
• Experience with Azure Cloud and Databricks is an asset
• Experience with JIRA and Confluence is an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet