Join the Fun at Atlantic Lottery! 🎉

Are you a friendly self-starter who loves engaging in client-focused conversations? Do you thrive in a dynamic environment where you can showcase your problem-solving skills and attention to detail? If so, Atlantic Lottery (AL) wants YOU to join our team!

What You'll Do:

As a Customer Care Representative, you'll be the go-to person for providing top-notch customer service and technical support. You'll be part of either the Retailer Support or Player Support, handling contacts with ease and ensuring every interaction leaves a positive impression.

• Customer Service/Technical Support: Deliver exceptional service and knowledgeable support to retailers, players, the general public, and AL field staff, all while maintaining our corporate image and integrity.
• Player Advocate: Champion a culture that prioritizes customer experience and player advocacy in every interaction.
• Problem Solving: Analyze and resolve issues by following established procedures and engaging the necessary resources.
• Communication: Utilize strong verbal and written communication skills, along with active listening, to effectively address and resolve customer concerns.

Why You'll Love It Here:

• Comprehensive Benefits: Extended medical, dental, and vision coverage from day one, plus life insurance, disability, and wellness programs.
• Pension Plan: Optional defined pension plan to secure your future.
• Competitive Salary: Annual salary range of $51,500 to $55,000, with shift premium pay for evening and weekend shifts.
• Work-Life Balance: 3 weeks of vacation (pro-rated) & 13 paid statutory holidays, plus 22.5 hours of personal leave per year.
• Career Growth: Opportunities for advancement within the company.
• Wellness Perks: Access to an on-site gym, fitness classes, and personal training sessions.
• Community Engagement: 15 hours of volunteer service per year to give back to the community.
• Hybrid Work Arrangement: After successfully completing the probation period and consistently excelling in performance and meeting key metrics, you'll have the option to work in a hybrid model from our Moncton office.

Application Deadline: Posting will remain open until the position is filled or interviews begin.

Education and Experience:

• 1-2 years of experience in a contact center or help desk environment providing technical support.
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation.
• Aptitude for providing technical support.
• Bilingualism (French & English).
• Must be 19 years of age or older to apply.

Professional Skills:

• Outstanding verbal and written communication skills.
• Available to work a variety of shifts during our current operating hours (8am - 11pm).
• Ability to deal with sensitive situations and ensuring confidentiality.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their needs and solve their concerns.
• Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast-paced, customer-driven environment.

Assets:

• Experience with lottery and/or gaming environment.

Work Availability:

• Available to work during the following Hours of Operations, including scheduled statutory holidays: 8 am to 11 pm, 7 days per week.
• You will be required to work either Saturday or Sunday (not both), and you will always be scheduled with two consecutive days off.

Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.

Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.

Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.

Ready to Join Us?

If you're excited about making a difference and being part of a fun, dynamic team, apply now! Let's create amazing experiences together at Atlantic Lottery.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference checks and mandatory criminal background checks. Financial and educational background checks may also be conducted as part of our comprehensive hiring process.