Job Description

Location: Waterford Hospital

Computer Systems Analyst II
(Remote Work Opportunities)
(Subject to Classification Review)
Health Care Technology and Data Management (HTDM)
Application Support
Temporary, Full Time (until March 13, 2026, with the possibility of extension)
08678RP1
Hours 775 bi-weekly (8 hour days) After-hours and weekend on-call support (rotating) is required. Must report to work within 30 minutes when on-call. Salary CG-39 ($37.94 - $42.46 per hour) Competition Number 2024006441 Posted Date 24 September 2024 Closing Date 1 October 2024

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people. NLHealthServices.ca

Job Summary
Working within the NL Health Services' Enterprise Application Support department, the Systems Analyst II will be required to provide enterprise application support and analytical expertise to all departments within Eastern Health (Clinical, Administrative, Finance, Hospital Support, etc.). Duties and responsibilities include:
o Plans, implements, and tests code releases and/or configuration changes for all systems in each of the test, staging, production, and disaster recovery environments.
o Provides data quality and assurance services to ensure that a system and data specification are adhered to, complies with provincial standards, and that system aligns with strategic business goals.
o Provides subject matter expertise for all application architectures in supporting departmental, organizational, and provincial standards for government healthcare technology solutions.
o Coordinates Tier 3 support activities for vendor support including incident management, vendor system access, application support and troubleshooting to optimize service delivery and compliance with both Operating Level Agreements and Service Level Agreements.
o Collaborates with systems, network, and architectural teams to provide application expertise during the design, build and implementation phases of the system development lifecycle.
o Engages and initiates system, business, and technical mentoring of junior team members, utilizing operational process reviews, job shadowing and on-call assistance to ensure optimal performance of all team members. Reviews and approves modifications made by junior resources to critical business applications.
o Builds and maintains a close working relationship with internal staff, stakeholders of the systems and external vendors to ensure cooperation and collaboration is available at various stages of refinements, modifications, etc.
o Manages high priority requests for information from government departments (i.e., Departments of Health and Community Services, Government Services, Regional Health Authorities, etc.) and ensures reports are developed and delivered in an efficient manner.
o Develops and maintains operational procedures, functional and technical design documents regarding all enterprise application services.
o Provides guidance and recommendations for solutions and performs various roles within the Application Division such as collecting and analysing data; planning and coordinating the support for new systems; liaising with users and vendors to troubleshoot issues; and working with the product managers, software engineers and subject matter experts to understand, aid in the creation of, refine, and implement enterprise systems.
o Supports, develops, deploys, tests and documents solutions on existing systems, and assists in the development/deployment of new systems. Tests, analyses, and deploys new technologies, participates in testing, and provides information to the disaster recovery plan. Provides end-user training and provides training, education, second level support and team leadership to other staff.
o Leverages cloud-based services using platform as a service technology for enterprise application development and delivery (i.e., Service Now, Sales Force, AWS).

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts objects up to 25 lbs., as well as occasional standing, walking, driving, bending, kneeling, and stretching may be required.
Constantly performs fine finger/precision work while sitting and using a computer mouse.
Constantly requires visual concentration when designing and coding applications, debugging, and troubleshooting reports/forms/scripts.

Job Qualifications
Successful completion of one of the following is required:
o A bachelor's degree in computer science from a recognized/accredited university.
o A bachelor's degree in commerce or business, supplemented by a diploma in Information Technology/Informatics, minimum one year (900 hours duration).
o A three-year diploma in Computer Studies from a recognized/accredited college.
A minimum of five years' experience within the last seven years supporting enterprise applications (client/server) in a health care environment is required, including:
o working in a Windows and Linux server environment investigating, diagnosing, and resolving complex application issues; and
o working closely with development teams and external software providers to ensure organizational needs for software are met.
A minimum of three years' experience within the last five years is required in the following:
o writing reports using tools leveraging SQL such as Crystal Reports, SSRS, Cognos, Power BI or an equivalent system; and
o leading small to medium operational projects for enterprise applications.
Certification in Information Technology Infrastructure Library (ITIL) or experience using ITIL best practices.
Demonstrated ability to effectively collaborate with stakeholders within the health care system.
Demonstrated strong leadership skills and the ability to teach and mentor others.
Demonstrated strong analytical, prioritization, organization, and communication skills.
Demonstrated ability to employ a variety of technology tools such, programming languages (i.e. VB.NET, C#, Javascript, etc), scripting, command prompt commands, computer related diagnostic tools, analysis of event logs.
A satisfactory record of work performance is required.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPEHS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPEHS Regional Bargaining Unit.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: [email protected]. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.