Health Care Benefits Assistant

Do you want to join a team where you make a difference in the lives of people, find creative solutions to challenges and work collaboratively with injured workers, healthcare providers, vendors and a team of professionals? Then we would love to hear from you! WorkplaceNL administers an injury compensation system for workplaces in Newfoundland and Labrador. We promote safe and healthy workplaces, as well as provide return to work programs and benefits to workers and their dependents.

Role Responsibilities

• Provides information to injured workers, vendors, employers and internal staff on health care services and related issues.
• Arranges travel and accommodations for injured workers and companion/attendant where appropriate.
• Issues purchase orders, processes payments and identifies and advises CSA or Finance Department of overpayments, accurately and efficiently for health care services or products approved by the Health Care Benefit Assistant or claim owner.

What success looks like in this role

• Values excellence in client service and provides empathetic, respectful and timely service
• Exhibits strong interpersonal skills, and displays professionalism in your everyday work
• Can manage time effectively and prioritizes your workload
• Is adaptable to change and is willing to develop and learn new skills
• Accountable for determining entitlement to health care benefits and processing payments for treatments and services to injured workers

Your Background and Experience:

• Minimum two-year diploma in Business Administration supplemented by one year of related experience.
• Must have demonstrated an ability to show initiative and possess independent judgment, well-developed interpersonal, written communication and organizational skills.
• Knowledge of Workplace, Health, Safety & Compensation legislation, policies and procedures that relate to the position would be an asset.
• A broad understanding and knowledge of medical terminology and an understanding of the health care delivery system in the province and the MCP fee schedule would be an asset.

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

For more information please visit www.workplacenl.ca

About Us

At WorkplaceNL, we focus on improving quality of life for the people of Newfoundland and Labrador through safe workplaces and support for our clients. We provide occupational health and safety education and help prevent workplace injury and illness. We also provide compensation and support to workers, and their employers, during recovery and return to work.

Responsibilities

Some key responsibilities of the Health Care Benefits Assistant position include:

• Provides information to injured workers, vendors, employers and internal staff on health care services related issues.

• Arranges travel and accommodations for injured workers and companion/attendant where appropriate.

• Issues purchase orders, processes payments and identifies and advises CSA or Finance Department of overpayments, accurately and efficiently, for health care services or products approved by the Health Care Benefits Assistant or claim owner.

Qualifications

Ideal Qualifications

• Minimum two-year diploma in Business Administration supplemented by one year of related experience.

• Must have demonstrated an ability to show initiative and possess independent judgment, well-developed interpersonal, written communication and organizational skills.

• Knowledge of Workplace Health, Safety & Compensation legislation, policies and procedures that relate to the position would be an asset.

• A broad understanding and knowledge of medical terminology and MCP fee schedule would be an asset.

Experience and an educational equivalency will be considered.