Title : Client Management Coordinator - Mobile Food Bank

Employee Working Location : In-person (Etobicoke, Toronto, ON)

Employment Status : Temporary Full-time (18 Months)

Salary Band : $45,489 - $56,861 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Call actual and prospective beneficiaries of the Mobile Food Bank Program to assess their food needs, process their "Verification of Eligibility" forms and complete registration; provide referrals to local food programs as applicable.
• Research and provide up to date information on Toronto food supports as required; navigate multiple websites and software applications.
• Add notes on the interaction with beneficiary, including raising potential protection concerns, to CIMS and inform MFB Supervisor.
• Provide basic psychosocial support and protection actions as part of the role within the MFB Team. These may include support and referrals to beneficiaries, assist in complex cases through consultation with MFB Supervisor and on occasion with the Quality Assurance and Risk Team.
• Complete and maintain reports as per CRC standards using applicable systems and tools.
• Follows established procedures with accurate attention to detail.
• Plan and deliver internal briefing and meetings as requested.
• Participate in internal and external program stakeholder meetings and communicate regularly with various stakeholders.
• Represent and promote Mobile Food Bank Program in a variety of contexts with a diverse range of audiences
• Promote program initiatives and development of the client base within Community Care sector.
• Engaging with community partners to enhance program planning and implementation.
• Gather data to prepare reports for the purpose of evaluating program and referral process success.

What we are looking for :

• One to three years' experience in community program development or a relevant sector.
• Experience in an emergency environment.
• Volunteer management and training experience.
• Background in psychosocial work, nursing, teaching, social work, public health is considered a strong asset.
• Training in protection and violence prevention, or psychosocial support in emergencies is a strong asset.
• Fluency in English is required. Fluency in another language is considered an asset.
• Post-secondary education is considered an asset.
• Excellent collaborator and skilled in partnership development, excellent collaborator with colleagues in an environment with ambiguity.
• Commitment and clear understanding of privacy and confidentiality. Discrete, professional, and mature manner.
• Strong interpersonal skills. Empathetic, supportive, and productive team member.
• Ability to provide excellent customer service with strong communication skills (verbal and non-verbal cues, active listening), must be able to clearly explain self and confirm understanding from client.
• Strong cultural competency skills.
• Punctual and organized, pay attention to detail, have a positive professional attitude, and the ability to work interdependently with colleagues from various programs.
• Knowledge of MS Office and basic computer literacy.

Working Conditions :

• The work will mostly be performed from hybrid setting (Red Cross office and remotely). The hours are Monday to Friday, 8:30am-4:30pm EST.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$45,489 - $56,861