Job Description
Service New Brunswick
Service Centre Manager
Open
Pay Band 4
Woodstock
Service New Brunswick is seeking an individual to join the Customer Care Branch as Service Centre Manager in Woodstock.
Reporting to the Regional Director, the Service Centre Manager is responsible for providing leadership and managing the overall day-to-day operations for three of our Service Centres located in Woodstock, Perth, and Florenceville Bristol
Key responsibilities of this position are:
- Developing and implementing an operational plan to ensure the delivery of more than 433 services to the public
- Managing the financial, human, physical and information resources of the Service Centres
- Interpreting and applying legislation, policies and procedures to appropriately and consistently meet SNB objectives and the expectations of Business Partners
- Overseeing and monitoring the quality, efficiency and effectiveness of service delivery
ESSENTIAL QUALIFICATIONS:A university degree and five (5) years of managerial experience in a Service Industry environment involving significant responsibility for human and financial resources, work force planning, and performance management, OR a two (2) year college diploma and seven (7) years of experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.
Written and spoken competence in English is required. Please state your language capability.
Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.
ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:
- Experience developing, facilitating and delivering employee engagement workshops
- Experience managing in a unionized environment
- Experience managing multi-faceted teams in various locations
Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.
OPERATIONAL REQUIREMENTS:
This position may require some travelling within the province therefore candidates must possess a valid New Brunswick driver's license and have their own means of transportation.
Some weekday evenings and weekend work hours may be required.
Candidates will be required to undergo Criminal History Clearance prior to appointment.
BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:
- Developing Others
- Effective Interactive Communication
- Team Leadership
TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:
- Knowledge of the Fiscal Environment
- Knowledge of Conflict Management Practices
- Knowledge of Group Facilitation Techniques
Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.
Salary : $55,640–77,818 Pay Band 4 - Management and Non-Union Pay Plan
We encourage applicants to apply on-line by using the "Apply Now" button, by September 22, 2024 indicating competition number R85-2024/25-351. This competition may be used to fill future vacancies at the same level.
In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].
We thank all those who apply, however, only those selected for further consideration will be contacted.
Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.
We promote a scent-reduced environment.
We are an Equal Opportunity Employer.
The New Brunswick Public Service: Improving the lives of New Brunswickers every day!
