General Manager
Dartmouth, Nova Scotia
Reference #JL-18445

From humble beginnings in a 1200 sq. foot showroom in Bedford in 1996, Ultimate Home Comfort had one unyielding passion: to deliver the best products, the best installation and the best service in the industry. Their 100% satisfaction guarantee is still unique to them and has allowed them to excel to the point where they now have a 4500 sq. foot showroom with over 70 "Best of the Best" products on display. They have been selling propane for over 15 years and today have a very successful propane delivery business. They expanded into the HVAC business with the same passion and excellence they offer in their other business services.

On behalf of our client, we are currently recruiting for a General Manager to join their team of dedicated professionals in Dartmouth, Nova Scotia.

In this role you will report to the shareholders and be responsible for the profitable day-to-day operations at Ultimate Home Comfort. As the General Manager (GM), you will: develop the strategic plan by studying financial opportunities; accomplish corporate objectives by establishing budgets and results measurements; build a great team by collaborating and communicating with customers and employees; and maintain quality service by establishing and enforcing organization standards.

Responsibilities:

1. Financial & Operational Objectives

• Meet or exceed financial projections.
• Strengthen core foundation and operational processes to enable store expansion.
• Increase revenue associated with all business units with special focus on LPG energy offerings.
• Review financial statements, sales, and activity reports as well as other performance data to determine areas needing cost reduction or improvements.

2. Planning Administration

• Provide leadership and vision to the organization by with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.
• Oversee preparation of a Quarterly Report summarizing progress on short and long range plans.

3. HR Management

• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, communicating values, strategies, and objectives;
• Assigning accountabilities; planning, monitoring, and appraising job results.
• Developing incentives; developing a climate for offering information and opinions providing educational opportunities.
• Recruitment and hiring of team members.

Knowledge, Skills & Abilities:

SKILLS

• Organizational
• Motivational
• Sales
• Team building
• Performance management
• Listening
• Staffing
• Self-motivated

EXPERIENCE

• Pattern of success
• Winning team
• Experience with failure
• Computer skills
• Management proficiency

ATTITUDE

• Attitude of ownership
• Trustworthy
• Enjoys life
• Positive
• Passionate
• "Can-do"
• Self-motivated
• Up-beat
• Caring

RESULTS

• Growth oriented
• Consistent improvement
• Exceeds expectations
• Advancement
• Developing standards
• Financial planner

COGNITIVE SKILLS

• Focused
• Creative
• Problem solver
• Multi-tasker

HABITS

• Motivated
• Professional appearance
• Organized
• Consistent
• Follows up
• Disciplined
• Team player

• Overall responsibility for the financial growth and profit performance of the company as a whole according to the annual and quarterly Strategic Plans.
• Develop a dashboard of Key Performance Indicators in consultation with the shareholders to ensure the objectives of the Strategic Plan are being met.
• Institute accountability throughout all staff members to ensure everyone is pulling in the same direction and issues dealt with as they arise.
• Develop a team-based philosophy for the entire company so that the client's interests come first and all employees are rallied around "Being the Best in Industry" based on client feedback as well as improved Google and Social Media reviews.
• Develop a system of celebrating key achievements the company makes on a regular basis.
• Hold team meetings with the entire team once a month to advise them where the company is, where it is going and celebrate accomplishments.
• Foster a feeling of work hard, enjoy your work, have fun and work as a team. Instill a get it done attitude with regard to company objectives and service excellence. Want ready and willing staff not hostages to the time clock, performance objectives must come first for the team to flourish.
• Overall responsibility for staffing and restaffing as well as conflict resolution and ensuring all positions are fully staffed. The team must come first, no one is more important than the team.
• Responsibility for optimum asset management including propane tank utilization, inventory control and turn over, vehicle, building and infrastructure maintenance to avoid costly repairs. Building and grounds to be kept immaculate and maintained. Inventory to be turned 3-4 times a year, propane tanks returned to the yard are not to be stock piled, they are to be cleaned and returned to service weather permitting.
• Facilitate an awesome customer experience in all departments of the company as measured by a client feedback review system put in place by the GM using a customer feedback review process to statistically evaluate - WEB ROI can help. Daily Smiledog reports are also a good measure of how the company is doing and need to be reviewed daily.
• Ensure all aspects of the company are contributing to profitability, ie: propane delivery department, operations, service, warehouse, purchasing, sales and marketing.
• Development, deployment, and management of a results-based advertising budget that utilizes co-op advertising where applicable and increase the use of social media, PPC and SEO to drive client awareness of the company and its abilities and advantages.
• Perform an annual SWOT analysis with the owners to ensure the future health and prosperity of the business.
• Use gross margins, cost of goods sold and inventory levels to ensure purchasing is taking advantage of and developing purchasing policies that take advantage of all special net pricing, booking orders, freight programs, burn credits and identifies over stocks and obsolete items that need to be sold off.
• Hold weekly or bi-weekly meetings with all direct reports to improve communication and ensure the company is moving towards its objectives and opportunities and threats are handled. These meetings are too short in length cover KPI's for each direct report.
• Setting monthly, quarterly and annual sales targets in writing and communicated to the salespeople that allow the company to meet and exceed its sales objectives and working with them to achieve these goals. Celebrating successes and addressing shortfalls as required.
• Work out a Saturday's schedule for the busy season so that management can be on site for the busiest day of the week. Last resort responsibility for Saturday staffing, if salespeople can't make it then GM must step in and fill in.
• Responsible for staff vacation implementation including pre-approval of all vacation time taken to ensure that staff compliments are suitable to look after the clients' needs.
• Responsibility for Loss Control and Loss Prevention including annual inventories and shrinkage with the overall target of keeping loses to below 1% of inventory levels.
• Ensuring that all training, certifications and re certifications are up to date, ie: Provincial gas licenses, First Aid Training, WHIMIS, TDG, Fall Protection, etc.

To express interest in this opportunity please apply online directly by clicking Apply Now.

If you have any questions, please contact Brittany Neaves, Consultant, at [email protected] or Jeff Lanthier, Partner, at [email protected]. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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