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We are currently seeking a Bilingual Contact Center Representative to join our Member Service Contact Centre. This position can be performed remotely (must be located in Atlantic Canada) or on-site.
This Member Service Representative will be required to assist members and non-members by phone, e-mail and live web chat. This position requires someone who is flexible, willing to work in a team environment and with the ability to work autonomously. The contact centre is open Monday-Friday 8am-9pm, Saturday-Sunday and Holidays 10am-9pm which means the successful candidates will be required to work evenings, weekends and statutory holidays.
Our representatives are customer service oriented with a positive upbeat "can do" attitude.
Our member service representatives are customer service oriented with a positive upbeat "can do" attitude whose duties include:
- Assisting members and potential members by phone with:
- Membership Transactions
- Ordering maps and TripTiks
- Credit Card Transactions
- Car Rental and Hotel Reservations
- Issue Travel Medical Insurance policies
- Other duties as required to meet department and organization objectives
- Monitor Social Media activity and respond to direct messages
- Assist Members and customers on the CAA Atlantic website
- Resolve issues related to members having issues logging into their online account
- Answering general inquiries and transferring callers to appropriate departments as required.
- Responding to inquiry e-mails.
Skills and Qualifications:
- Bilingual (French/English)
- Exceptional customer service skills
- Attention to detail and accuracy
- Organized
- Dependable, possessing an excellent track record of attendance
- Excellent communication skills (verbal & written)
- High School Diploma or Equivalent
- Previous customer service experience would be an asset
CAA offers you:
• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children's Hospital Foundation in 2022, in addition to many more)
• A competitive compensation package.
• Generous paid time off based on professional experience.
• Company pension plan
• Paid volunteering.
• Exceptional benefits package including:
o industry-leading $1,500 a year for mental health
o Orthodontic coverage
o IVF coverage
o Vaccine coverage e.g., Twinrix, Shingrix
o Orthodontics for adults and children
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat.
• Health and Safety of employees is the number one priority.
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities