Manager, Signature Events and Service (CL6)
Education
Central Office
Halifax, Nova Scotia
School/Department of Student Affairs
Continuing, Full-time Position: Commencing approximately October 15, 2024
Application deadline is 11:59, September 24, 2024
Competition No. 2425-289
Salary range: $91,667.60 to $107,844.23 annually
What you will be doing…
The Manager, Signature Events and Service provides leadership in design, implementation and delivery of an exceptional signature event experience for students across the college and throughout all stages of the student lifecycle. Through a strong desire to contribute to the success of our students and our College, they will also play a significant role in shaping a highly effective service culture; one that lays a foundation for student success.
This role, reporting to the Director, Student Awards and Experience, will lead teams in the realization of both departmental and College level goals related to signature events (including new student welcome events, orientation, open house, and convocation among others), quality service standards and consistent approaches, and the development of systems and processes that embrace/drive change to the benefit of the student experience.
They will collaborate closely with peer managers in Student Affairs, Registrar and Enrolment, campus Student Services and other departments to foster a shared vision for signature events and service excellence at NSCC and help define overall goals, develop consistent practices and meet targeted outcomes with respect to each. They will also work in partnership with teams across the College (both centrally and on campus) to integrate approaches and develop a 'best practice' service philosophy that supports both student and College success.
The Manager will directly lead the work of a team of Online Service Specialists and will also provide functional leadership to frontline service colleagues across the province. This will require a commitment to innovation and continuous improvement, knowledge of the post-secondary environment, and the ability to cultivate a shared understanding of the service culture of NSCC while identifying trends and opportunities that inform strategies and service training to meet our goals.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is a university degree, advanced diploma or college diploma in a related discipline such as Business, Public Relations, Management or Human Resources Management.
- You have a minimum of 5 years of recent and related occupational experience in student services, project/event management, customer service, or equivalent experience in education or public service with a strong emphasis on service delivery, communications, problem solving skills, project/event management and policy and process development.
- You have specific experience in logistics and event management.
- Occupational experience that includes working in a post-secondary education setting would be considered an asset.
- You are familiar with and comfortable using computer applications such as Microsoft Office Suite, including MS Teams.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
- You have experience in training/facilitation preparation, delivery and evaluation with respect to customer service.
Relevant Skills and Knowledge
- You demonstrate a commitment to inclusion, diversity, equity, accessibiity and anti-racism.
- You possess excellent interpersonal skills that enable you to interact at all levels of an organization.
- You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
- Your superb team working skills enable you to contribute positively to a team environment.
- You have specific technical occupational knowledge and expertise in using analytical and reasoning skills to maintain, identify and make recommendations to improve operational systems.
- You are known for your problem solving and critical thinking skills.
- You are a strong communicator.
- You possess excellent coordination skills specifically related to event and logistics management.
- You have strong project management skills with the proven ability to multi-task, set work priorities, track projects with meticulous detail and meet deadlines; ability to work well under pressure.
- You have demonstrated strength in supervising, managing and leading a cross-functional team.
- You are dedicated to life-long learning and fostering the concept of continuous improvement in others.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
