Job Description
Location: To Be Determined
Computer Systems Analyst I
NLCHI Solutions & Infrastructure- Data Center
Temporary, Full Time (until November 1, 2025, with the possibility of extension)
06060RP1
Hours 75 bi-weekly (8 hour shifts; days, on-call required) Salary CG-37 ($35.42 - $39.58 per hour) Competition Number 2024005907 Posted Date 13 September 2024 Closing Date 20 September 2024
About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.
NL Health Services is responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people. NLHealthServices.ca
Job Summary
Working within the Data Center division of (Digital Health) Healthcare Technology and Data Management Department and reporting to the manager of Data Center for NL Health Services, the Systems Analyst I will develop, install, administer, and maintains small to large scale information systems. The Systems Analyst I will be required to provide infrastructure and system support and expertise to all levels of the organization (Clinical, Administrative, Finance, Hospital Support, etc.). They will be required to provide guidance and recommendations for enterprise infrastructure, as it pertains to enterprise data center systems. They will perform various roles such as Day to day performance monitoring and troubleshooting of deploy solutions; Continually optimize call flow design to deliver top-notch customer support experiences; Provide advanced support to the service desk team; configuration and installation of various IT infrastructure systems (i.e., email gateways remote access solutions, servers, storage array, backup solution, etc.), The position requires the ability to thoroughly test, analyze, configure and implement these technologies within a high-availability environment consisting of complex and multi-vendor environment, while complying with disaster recovery practices and procedures - including performance of data and configuration integrity validation to all IT infrastructure deployed.
The Computer Systems Analyst I will performs analysis and design of client requests; implements and tests the design; document new and existing business rules for new and existing systems; attend meetings with stakeholders for the purpose of requirement gathering and analysis, in relation to new and existing systems and projects; conduct interviews or surveys system with users and observe job performance to determine what information is processed and how it is processed; create documents outlining solutions, timelines, and the level of effort in relation to projects; maintain communication with stakeholders to refine requirements, inform them of progress, resolve issues, create test scenarios, and provide training on the use of the final product; perform server configuration and maintenance planning for live and test environments; establish templates and puts forth recommendations for development and server standards; assists managers on writing tender related specifications, evaluates responses, and assists with other infrastructure acquisitions; tests the disaster recovery plan; evaluate, configure, and install enterprise IT infrastructure, (i.e., email gateways remote access solutions, servers, storage array, backup solution, etc.); provide problem-solving services and training to co-workers and end users.
The Computer Systems Analyst I will require: strong analytical and problem-solving skills; an in-depth knowledge of several technologies (i.e., Microsoft Exchange Email, Azure, Anti-spam products), operating systems, servers, storage, infrastructure design and management, data center management, application support and development, enterprise management, and business services; the ability to convey complex technical concepts to non-technical team members; Excellent communication (written and oral) and interpersonal skills complimented by the ability to develop and maintain effective working relationships; a strong understanding of privacy, confidentiality, and access issues; the ability to deal with sensitive information using excellent judgment, diplomacy, and discretion.
Job Demands
By applying for this position, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to): Occasionally lifts objects up to 25 lbs, and occasional standing, walking, driving, bending, kneeling, and stretching may be required. Constantly performs fine finger/precision work while using a computer and working with data center infrastructure. Constantly requires visual concentration when designing, configuring, and troubleshooting data center infrastructure. Requires availability in a data center on-call rotation to support the Eastern Health network infrastructure and connectivity.
Job Qualifications
Graduation from a recognized university with a Computer Science degree or a Commerce or Business degree supplemented by a graduate diploma in Information Technology, minimum one year (900 hours duration) or from a recognized Technical College with a minimum three-year Computer Studies Diploma.
Minimum of three years' experience with Unified Communications and systems design is required.
Current working knowledge of Unified Communications protocols and technologies.
Industry standard certification in Unified Communications technologies would be considered an asset.
A satisfactory record of work performance is required.
If this is an internal posting only, only applicants of the Eastern Health NAPE-HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE-HS Regional Bargaining Unit.
Apply online at https://employment.easternhealth.ca
Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately
To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries:
Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: [email protected]. Applications/resumes are not accepted at this email address.
If you are no longer interested in the position, you can withdraw your application by emailing [email protected] as soon as possible.
NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.
EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.
