Title : Coordinator, Major Account Solutions - Prevention and Safety

Employee Working Location : Remote (Canada)

Employment Status : Permanent Full-time

Salary Band : $38,226 - $55,745 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Develop an understanding of Clients needs and goals under the terms and conditions of a government and corporate contract.
• Participate in the onboarding phase to plan and schedule transition training for Instructors, Instructor Trainers and Supervising Instructor Trainers.
• Manage staff and volunteer schedules for direct delivery courses, including participation lists, cancellations and rebooking course dates.
• Provide orientation to CRC online tools, technology, and resources.
• Ensure accurate records are maintained in training CRC & other systems.
• Provide exceptional communication and consistent response times for requests for information and assistance.
• Identify issues and trends to improve overall performance of contract requirements.
• Create an annual workplan using information provided for initial set up and ongoing training planned for the contract.
• Track customer interactions, leads and opportunities in CRM.
• Ensure Program Standards are understood and followed.
• Provide reports and documentation as contractually required.
• Provide product knowledge training for new and existing courses.
• Understand the legislative first aid needs of each province/territory.

What we are looking for :

• A Post-secondary education in the fields of Commerce or Business Administration. A minimum of two (2) years experience in client management, or an equivalent combination of education and experience.
• Instructor level knowledge of Canadian Red Cross First Aid Program is an asset.
• Fluency in French and English is required.
• Working knowledge of MS Suite.
• Experience working with CRM systems.
• Experience working in LMS environments.
• Ability to be flexible and detail oriented.

Working Conditions :

• Your working conditions are mostly clean and comfortable working alongside a virtual team.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$38,226 - $55,745