Student Services Advisor (PS3)
Education
Ivany Campus
Dartmouth, Nova Scotia
Department of Student Services
Term Full-Time Position: Commencing approximately September 23, 2024 and ending approximately February 14, 2025
Application deadline is 11:59PM, September 19, 2024
Competition No. 2425-279
Salary range: $68,917.73 to $91,624.75 annually
The salary scale for Professional Support 3 is based on steps that range from $68,917.73 - $91,624.75. New Professional Support may receive up to a maximum of seven steps for relevant occupational experience which is $80,254.49 annually.
Reporting to the Manager, Student Services, you will be helping students make decisions, solve problems, and meet goals that maximize their college experience.
You will work to engage and support a caseload of students - including prospective, transitioning-in, current, and transitioning-out students. You will be participating in events, activities, and interactions that support student growth and engagement. Support services at Ivany Campus operate year-round with academic scheduled programming from 7:30am - 9:00pm and an average student enrolment of approximately 2800. For example, you will:
- Assist students with program selection and information on the application process.
- Provide opportunities for students to explore career and employment options.
- Help students learn and make informed decisions regarding college policies, program selection and completion options.
- Assist students in planning how to meet financial commitments of college and navigating the bursary and scholarship opportunities.
- Meet with students to respond to questions or to provide supports to students facing challenges and make referrals to relevant community services when appropriate and use recreational, cultural, and social events and activities to engage students.
- Refer students to internal learning disability, and counselling supports.
- Refer students to relevant community services and supports.
This is an onsite position. You will be a member of campus and provincial Student Services and Advising teams, which provide a continuum of integrated services and opportunities to students. You will initiate and build partnerships with student services team members, Academic Chairs, and faculty in order to cooperatively provide services tailored to the unique needs and opportunities of students.
Qualifications and Occupational Experience:
- The minimum educational qualification for this position is an undergraduate degree.
- You have a minimum of three years (full-time equivalent) of recent and relevant occupational experience in student services or supporting adults in personal, academic, and/or career development.
- Occupational experience that includes working in higher education and understanding of the student life cycle would be considered an asset.
- You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, e-mail, student databases and digital platforms.
- You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience
- You have experience in training/facilitation preparation and engaging audiences through presentations.
- You have experience supporting/providing service to students and prospective students.
Relevant Skills and Knowledge:
- You demonstrate a commitment to inclusion, diversity, equity, accessibility and anti-racism
- You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues
- You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
- Your superb team working skills enable you to contribute positively to a team environment
- You have specific technical occupational knowledge and skill in supporting students as they navigate life, ensuring you have the ability to connect them with resources and supports available
- You are known for your problem solving and critical thinking skills
- You are a strong communicator
- You possess excellent coordination skills specifically related to coordinating logistics for events both digitally and on campus
- You have proven records and information management skills and abilities specifically related to database use, digital correspondence, etc.
- You demonstrate a strong commitment to excellence in your work with students, colleagues and provincial College partners.
- You are dedicated to life-long learning to ensure you employ promising practices related to student affairs in higher education
- You show a strong commitment to community involvement
As a condition of employment, Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary, full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.
Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.
NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Sarah Curwin, HR Generalist at [email protected]. Our Employee Workplace Accommodation Policy can be found here.
