Manager, Account Management
Closed
The Opportunity
Reporting to the Director of Account Management, the Manager will oversee a team of Account Managers who are targeted with retaining and expanding current customers. In accordance with the Director of Account Management, you will set team goals, and train and develop team members. You'll be responsible for motivating, mentoring and guiding the team to achieve monthly, quarterly and annual pipeline and revenue goals. The Manager will also help to improve process efficiencies and assist with broader Account Management team projects/objectives.
- Measure, monitor and report on Account Manager KPIs.
- Ensure key performance metric targets for your team are met (e.g. outbound activity, opportunity goals, lead quality, etc.).
- Participate in the hiring process to build and maintain the team.
- Provide new hires with training, coaching and guidance to ensure early success and career development.
- Contribute to and improve our sales training and processes.
- Meet weekly with the Director to ensure pipeline and call forecast accuracy.
- Provide the Director with quarterly performance reviews on individual performance and strategize on pipeline and prospecting initiatives to meet company objectives.
- Leverage all possible product training and applicable sales training on an ongoing basis.
- Motivate and maintain morale to ensure goals are met.
Desired Skills and Experience
- 2-3 years experience in a similar role.
- Excellent written and verbal communication skills.
- Must be sales-minded and sales-target driven.
- Incredibly organized.
- Strong attention to detail.
- Love for data, testing and learning.
- Uniquely creative mind.
- Post-secondary education in business management or management training is a plus.
Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Hudson is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.
At Dash Hudson, we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, collaboration and support among the team is what propels us forward.
Dash Hudson would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the company's long-term success. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.
Dash Hudson's hiring practices and company culture does not condone discrimination based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Hudson, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
- Vacation, personal days and sick time
- RRSP/401k matching
- Annual mental health benefit
- Quarterly wellness benefit
- Donation matching program
- Parental leave top-up plan
- Work-from-home benefit
- Flexible working hours and location
- Departmental and team-wide bonding activities
