Digital Content Manager
Closed
Work Location: Hybrid or Office
Atlantic Lottery (AL) is seeking a Digital Content Manager, based in Moncton, NB; Halifax, NS; or St. John's, NL.
As the Digital Content Manager, a member of the UX Team, you will be focused on digital content that supports the user journey, enhancing AL's digital user experience while consistently striving to exceed our players' expectations. You will be responsible for planning, developing, and managing digital content, implementing it through the Content Management System (CMS). Specific responsibilities include the authoring, auditing, and reporting of digital content, validation testing, executing AL's UX strategies, and be the voice of the AL player throughout the process. This role is focused on content that supports the user journey and experience rather than marketing.
Collaborating with various internal teams, you will need to work to optimize content for Search Engine Optimization (SEO), accessibility, and user engagement while ensuring brand consistency across all platforms.
Salary Range: $62,000 - $76,500 (Individual pay is determined by factors such as job-related skills, market conditions, relevant experience, education, training and internal equity).
Posting Closes: September 6, 2024
- Develop and manage web and mobile content plans aligned with UX goals.
- Create and oversee content calendars, ensuring timely delivery across platforms.
- Write, edit, and optimize digital content, keeping it aligned with industry trends and user needs.
- Manage content using CMS, ensuring consistency with brand voice and guidelines.
- Collaborate with UX designers to create user-friendly content layouts.
- Conduct content testing to improve performance and user engagement.
- Ensure all content meets accessibility standards.
- Work closely with Product, UX designers, and developers to maintain content consistency.
- Implement SEO best practices to enhance content visibility and rankings.
- Maintain content standards, ensuring quality, compliance, and consistency.
- Train internal users on content creation best practices and tools.
Experience and Education:
- Degree or Diploma in UX Design, Digital Marketing, Business or associated field.
- 3 years of demonstrated experience in a UX/UI or related role.
- Understanding of UI/UX content development trends and current design strategy and technology.
- Experience working with personas, process flows, user journeys, empathy maps, sitemaps, wireframes, prototypes, accessibility & SEO and other UX deliverables.
- Experience working with product, UX, and developers, to enhance the user experience and create seamless navigation through various digital programs and interfaces.
- Must be 19 years of age or older to apply.
- Must reside in Atlantic Canada.
Professional Skills:
- Excellent writer of digital content;
- Excellent listening, communication, and collaboration skills;
- Strong Content Management Systems (CMS) skills;
- Strong analytical skills partnered with a creative mind;
- Desire to build exceptional client/stakeholder experiences and is passionate and curious to help clients meet their needs and solve their concerns;
- A proactive problem solver with planning, coordination, and leadership skills;
- A self-starter and an independent thinker who follows-up on responsibilities in a timely manner while also a strong team player;
- Data-driven thinking Knowledge in using web analytics tools.
Assets:
- Gaming experience.
AL Benefits:
- Extended health coverage that includes medical, dental, and vision.
- Basic life insurance and disability.
- Defined Benefit Pension Plan.
- Three weeks of vacation annually (pro-rated) and 13 paid statutory holidays. Plus, we have a vacation purchasing program.
- Wellness Support: Wellness programs focused on physical and nutritional health (and more), 3 paid personal care days and a 24/7 Employee & Family Assistance Program.
- Two volunteer days per year.
- Career advancement opportunities.
Recruitment Process: The last couple of years has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. All interviews are conducted in English, our working language, unless otherwise stated.
Internal Employees: Internal Employees interested in this opportunity must be in "good standing," which includes meeting expectations on their last performance review. Performance improvement plans, disciplinary action, attendance, mandatory training, and other performance related items will also be taken into consideration when determining the applicant's "good standing" status.
Eligibility to Work in Canada: As applicable, candidates must have acquired all required work permits/visas and other authorizations and otherwise be eligible to work in Canada at the time any offer of employment is made by AL. It is the sole responsibility of the candidate to obtain all required work permits/visas and other authorizations.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.
We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal/educational background checks prior to employment.
