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Bilingual Loyalty and Retention Specialist

In-person
Full-time
Experienced
Company Benefits
Health Insurance

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 8,250 employees. Our mission is to improve the wellbeing of Canadians.

Job Title: Bilingual Loyalty and Retention Specialist Department: Individual Sales Competition: 87268 Internal/External: Both Employment Type: Full Time Permanent Location: Remote in Atlantic Canada or Ontario Salary: Competitive Compensation Package Reports To: Team Leader

What's in it for you?

The insurance business isn't just about claims - it's about people and building strong relationships while allowing us to assist the member with all their health insurance needs. Engaging our members is more than giving the member what they expect; it's about exceeding their expectations. We are looking for a Loyalty and Retention Specialist who is empowered to support and engage our members through every interaction while strengthening our Individual Business. The Loyalty and Retention Specialist is responsible for retaining and growing the Individual business by providing health solutions to new and existing customers, following an established process.

We offer:

  • Comprehensive health and dental plan that is 100% employer paid effective on your first day;
  • Consistent schedule within the hours of 8:00a.m to 6:00pm, no weekends!
  • We offer extensive paid training and opportunities for career development and advancement;
  • Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts.

Your every day with us:

  • Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
  • Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members;
  • Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
  • Communicate effectively both verbally and written through phone and email inquiries;
  • Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
  • Research and analyze complex issues to determine appropriate resolution and aim forcontinuous improvement by actively seeking and identifying enhancements to processes;
  • Work independently and as part of a team to encourage a positive environment;
  • Meet personal and team targets.

What you need to succeed:

  • Obtaining a Provincial Life, Accident & Sickness license, LLQP, within 6months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees;
  • Post-secondary education in Sales and/or Business or equivalent;
  • 1-2 years of experience in Sales, Customer Service and/or Retention;
  • Previous experience in the insurance or health care industry would be an asset;
  • You like helping people and have a proven commitment to the delivery of superior customer service and retention;
  • You are an excellent communicator - through email and phone, you areclear, concise and friendly;
  • A strong desire to succeed, driven by individual results within a team-based environment;
  • Self-directed and goal-oriented with a sense of accountability and resourcefulness;
  • Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
  • Ability to quickly analyze problems and initiate effective resolutions;
  • Strong technical aptitude - you can multitask and navigate between multiple software applications simultaneously;
  • Bilingualism (French/ English) required.

#CBM1

We are an Equal Opportunity Employer.

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Job Segment: Business Development, Claims, Equity, Sales, Insurance, Finance

Competition Number: 583446817
Company Website: http://www.medaviebc.ca

About Croix Bleue Medavie

About Croix Bleue Medavie

Joignez-vous à une entreprise exceptionnelle!

Croix Bleue Medavie est fière d’avoir l’une des cultures d’entreprise les plus admirées du Canada. Le monde de l’assurance ne se résume pas à payer des demandes de règlement. C’est aussi une affaire de relations humaines. Nous sommes une organisation sans but lucratif, et le bien-être de nos employés, de nos clients et de nos collectivités est au cœur de nos valeurs.

Pourquoi travailler avec nous?

Croix Bleue Medavie est un membre de premier plan de l’Association canadienne des Croix Bleue, qui assure collectivement plus de sept millions de Canadiens. En tant qu’organisation sans but lucratif, nous fournissons des régimes de soins de santé et de soins dentaires ainsi que de l’assurance voyage, vie et invalidité à des particuliers et à des entreprises. Nous administrons également plusieurs programmes de soins de santé parrainés par les gouvernements. Nos actionnaires sont les employés, les clients et les collectivités que nous desservons. Nous versons un dividende social annuel à la Fondation Medavie pour la santé dans le cadre de notre engagement à aider les Canadiens à vivre le mieux possible, tant mentalement que physiquement.

Culture stimulante

Nous avons été reconnus comme ayant l’une des 10 cultures d’entreprise les plus admirées au Canada et cet honneur se reflète dans ce que nous accomplissons chaque jour. Notre organisation est assez grande pour se distinguer, mais assez petite pour que tous les employés puissent se faire entendre, agir sur les résultats et constater l’incidence de leur travail. Vous vous joindrez à une équipe d’employés talentueux, passionnés et expérimentés qui souhaitent améliorer la vie des clients. Les employés restent à Croix Bleue Medavie en raison des relations qu’ils tissent avec leurs collègues et les clients.

Rémunération globale

Nous offrons un salaire concurrentiel et d’excellents avantages sociaux, comme un régime complet de soins de santé et de soins dentaires que nous payons entièrement, un régime de retraite à cotisation équivalente de l’employeur, des REER, une assurance vie et une assurance invalidité de courte et de longue durée. Nous nous efforçons d’offrir un environnement de travail stable favorisant une relation d’emploi saine et durable afin que vous puissiez exceller dans vos fonctions.

Environnement de travail sain

Notre environnement de travail permet aux employés de se sentir respectés et de s’accomplir tant au plan professionnel qu’au plan personnel, grâce à des relations saines, à la conciliation entre la vie personnelle et la vie professionnelle et à un travail intéressant. La santé et le mieux-être de nos employés nous tiennent à cœur et nous savons que l’amélioration de la santé commence avec nous. C’est pourquoi nous croyons que les employés à qui l’on offre des conditions flexibles leur permettant de concilier travail et vie personnelle contribuent davantage à l’entreprise.

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