Work Location:

Hours:

Line of Business:

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Do you like working in a fast-paced environment? Can you maintain relationships with our partners by providing Legendary Customer Service while providing operational support and processing transactions with established guidelines and Service Level Agreements? Do you think you have what it takes? If so, then the position of TDS Operations Officer III might be the perfect fit for you!

In this role, a typical day may look like:

• You provide "First Call Resolution" support with incoming calls by understanding the partners' needs and guiding the partner with appropriate solutions and responding to emails in a timely and professional manner

• You would complete investigations in a timely manner. Ensure prepared documentation is accurate, reflects business intentions and escalate risk issues or process gaps identified.

• You seek out efficiencies to build and cultivate an environment that challenges the status quo and adopts technology so we are all able to work smarter.

• Prioritize and manage own workload with minimal supervision to meet SLA requirements for service and productivity targets.

• Help build a positive and equitable work environment through team effectiveness, promoting personal performance development and sharing industry knowledge to achieve common objectives.

• You build and maintain relationships with others through detailed communications, clear language and active listening.

Department Overview:

With offices located around the world, TD Securities Global Operations and Business Services or Payments & Correspondent Banking Services (PCBS) is rapidly evolving within our diverse and highly motivated professionals looking to deliver continued business success through leadership, collaboration, innovation and forward-thinking. We operate as "One Team" to support the facilitation of global payments from individual to corporate clients which are managed by payments department and correspondent bank services including drafts, current accounts, and cash letters/collections. Our goal is to deliver world-class service and as such, we are constantly challenging our infrastructure by driving change and innovation to meet the needs of our business and clients.

Payment Investigations & Helpdesk (PIHD) is responsible for all wire payment investigations for Retail, Commercial, Wealth, Corporate and Wholesale clients as well as other Financial Institutions using TD as their Canadian bank. We receive inquiries through Swift, emails and our inbound contact center.

Job Requirements

• Proven communication and relationship skills
• Proven collaborative and partnering skills
• Proven customer service skills
• Proven multitasking skills while being able to quickly adapt in an ever changing environment
• Proven track record of identifying and delivering process optimization
• Proven ability to execute in all situations and adjust quickly when necessary
• Creative and strategic thinker

Additional Information

• Flexible to work STAT holidays as required (2 per year)
• Flexible to work occasional overtime
• Bilingual in French is an asset & preferred

Hours/Availability

Shifts between 7am-8pm

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement: