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Front Desk Manager

In-person
$32,000 - $48,000 / year
Full-time
Permanent
Entry Level
Company Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plans
Life Insurance
Disability Insurance
Employee Assistance Program
Wellness Programs
Posted yesterday

THE MISSION:

To be a welcoming face and voice to our visitors and callers. To efficiently direct calls, e-mails, faxes, website messages and text messages to appropriate internal parties.

THE DEEDS:

  • Outstanding client experience
  • Create a welcoming environment and make a good first impression of our company by greeting our guests and answering phone calls, e-mails, and DMs.
  • Direct incoming calls, messages (e-mail, text, and from the web site) to the appropriate internal parties timely and professionally
  • Timely address the needs of our walk-in guests' by identifying the right person for the to meet
  • Keep up to date with all events in the staff calendars (absences, lunches, meetings) in order to direct calls, visitors, and messages correctly to ensure the wait times are minimal
  • Keep the reception area tidy and presentable at all times
  • Open and close office according to the set processes
  • Check voice mail and fax messages every morning to ensure that all messages are answered
  • Effectively and respectfully distribute all communication to the appropriate parties (incl. outgoing shipments)
  • Know the responsibilities of the staff members in order to distribute the incoming communication appropriately
  • Communicate with the staff in a professional/ respectful manner
  • Manage incoming and outgoing mail and courier shipments
  • Coordinate internal mail such as transferring documents between our offices
  • Responsible cash handling
  • Take payments
  • Prepare deposits and close the batch at the end of the day, ensuring that cash balances
  • Record payments in CRM
  • Issue receipts (manual and electronic)

THE NEEDS:

  • Passionate about excellent customer service
  • Personable
  • Communication (verbal, written, listening)
  • Calm, even when under pressure
  • Team player: responsible for doing own work well and on time, play well with your team members, help and support others,
  • Multitasker
  • Organized and efficient

THE QUALIFICATIONS:

  • High school diploma
  • Fully bilingual (English and French)
  • Gifted multitasker
  • Good typing skills
  • Previous experience and hands-on knowledge in operating a phone system (we use RingCentral)
  • Some reception or customer service experience

(Nice-to-haves)

  • Post-secondary education (College or University)
  • Computer savvy
  • P&C Insurance license (or willingness to study and obtain one)
Company Website: http://www.govienneau.com

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About Vienneau Insurance Ltd / Assurance Vienneau Ltée

About Vienneau Insurance Ltd / Assurance Vienneau Ltée

Leading New Brunswick based independent insurance broker. With experts in all lines of insurance, including: Home, Auto, Commercial, Surety, Life, and Group Benefits. Five NB locations to serve you better.