Title : Responder-Case Worker, Community Health

Employee Working Location : Remote (Montreal, QC)

Employment Status : Temporary Full-time (7 months)

Salary Band : $ 24,15 / hour

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1. Client follow-ups through case management

• Analyze and assess the needs of previously identified clients.
• Communicate with clients to develop a support plan.
• Liaise with the appropriate community organization(s) to implement support plans.
• Ensure that feedback on services is received from beneficiaries.
• Analyze the processes and procedures used for scheduling appointments with beneficiaries in order to accommodate the volume and complexity of assistance requests and recommend improvements.
• Identify gaps in the beneficiary's ability to meet their essential needs and refer complex cases to the Operations Manager.
• Refer specific cases to the Liaison Nurse of the Red Cross Community Health Directorate.
• Identify and report challenges encountered during the referral process to the manager.
• Participate in the department's ongoing development to improve practices.
• Participate in team meetings.

Responsibility 2. Reports, administration and file management

• Fill out the necessary paperwork and keep confidential records in accordance with CRC standards using the applicable systems and tools.
• Ensure that files are processed and clients are followed up with in accordance with department guidelines.

Responsibility 3. Additional duties

• Participate in all applicable training, orientations, or exercises, as required.
• Work with volunteers.
• Track statistics and other data relevant to case management or reporting.
• Be available to participate in emergency operations when the department's help is required.
• Perform all other related duties, as required.

What we are looking for :

• College diploma in social work or a related health care or social and/or human services field.
• One (1) to three (3) years of related experience in social casework or community engagement (or a combination of the two).
• Experience working with older adults.
• Valid driver's licence.
• Experience in case management and analyzing client cases (asset).
• Experience living or working in a culture other than their own (an asset).
• Understanding of the role and mission of the CRC.

Working conditions :

• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

#RegularRecruitment

Salary Band:
24,15 $ / hour