Title : Assistant, Community Services

Employee Working Location : In-person (Sarnia, ON)

Employment Status : Permanent Full-Time

Salary Band : $ 35,723 - $ 38,000 / year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Schedule and dispatch for Transportation programs.
• Respond to inquiries regarding the program, assessing client eligibility for service as per policy and procedure.
• Create client files, inputting information into database and updating on a regular basis.
• Receive routine referrals/intake information from local health centre and private clients, and direct callers to other community agencies or information sources where appropriate.
• Develop and distribute client/driver service schedule and inform drivers of changes to their schedules.
• Assess availability and appropriateness of drivers for routine assignments referring to service agreements and contracts, policies and procedures.
• Communicate regularly with clients/caregivers, drivers, funders and various Red Cross departments.
• Integrate volunteer resources within the job's scope of responsibility.
• Follow all policies and procedures as required to maintain a healthy and safe working environment.

What we are looking for :

• Minimum 1-2 years of post-secondary education and 1-3 years of job-related experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office programs.
• A valid Driver's License and access to a reliable vehicle - a satisfactory Driver's Abstract is required.
• Customer service experience an asset.
• Ability to multi-task and prioritize workflow.
• Experience in an extremely fast-paced and team-oriented office environment.

Working conditions :

• Duties are principally conducted in an office setting, at the Sarnia Branch, in a comfortable and friendly environment; however, there may be occasions where driving a Red Cross vehicle is necessary.
• Hours of work are based on 35 hours per week, Monday to Friday.
• The successful candidate must be available to work a flexible work period, some evening and weekend work may be required.
• Domestic travel with the Sarnia-Lambton region may be required.
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

#RegularRecruitment

Salary Band:
$35,723 - $38,000/year