Service New Brunswick
Adult Learning and Client Relations Specialist
R85-2023/24-909-A
Pay Band 5
2 Year Opportunity
Open Competition

Service New Brunswick is seeking an individual to join the Business Development group within Enterprise Services as an Adult Learning and Client Relations Specialist on a 2-year opportunity.
If you thrive in a dynamic environment and enjoy achieving mutual success with clients, we invite you to join our dedicated team!

Responsibilities will include but are not limited to:

• Assisting the business areas supporting Oracle Fusion (e.g. Payroll & Benefits).
• Being part of a team of subject matter experts and business development resources that helps inform training content/topics.
• Develop, conduct and analyze training needs assessments.
• Collaborate with business leads responsible for issue escalation to identify emerging needs for training.
• Create and maintain a training framework for the business that includes new staff onboarding, refresher training, change related sessions and self-guided learning resources.
• Develop, deliver and continuously improve training content and delivery format on business processes.
• Work closely with the ERP team who is responsible for Oracle Fusion training to ensure alignment.
• Support change management by developing, delivering training sessions related to changes identified by the Business Development team members (e.g., Project Manager or Business Analyst).
• Liaise with ERP to identify and coordinate business participation with training.
• Provide feedback on trainee progress to the responsible manager.
• Establish learning objectives and methods for measuring trainee progress.
• Develop methods for measuring and reporting trainee satisfaction with trainings (i.e., sessions and self-guided learning products).
• Provide both in-person or virtual sessions and ensure training materials are available in both official languages.

Please ensure that you indicate the competition number R85-2023/24-909 when applying.

ESSENTIAL QUALIFICATIONS: University degree in a relevant discipline and a minimum of five (5) years of related work experience. Subject to the response to this competition, an equivalent combination of training and experience may be considered, or the required years of experience may be increased.

Written and spoken competence in English is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates that demonstrate:

• Monitoring & coaching skills for training purposes
• Training and experience in adult learning or corporate training
• Certification in change management
• Background/experience in fianance, payroll or similar field

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

• Some weekday eveningsand weekend work hours may be required.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Client Service Orientation
• Change Leadership
• Developing Others
• Flexibility
• Information Seeking
• Effective Interactive Communication
• Teamwork and Cooperation

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Knowledge of Training/Instructional Techniques
• Consulting Skills
• Presentation Skills
• Ability to Use Office Technology, Software and Applications
• Planning and Organizing Skills
• Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $ 63,700- $ 88, 972 annually ¿ Pay Band 5 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the "Apply Online" button, to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by July 10, 2024 and indicate competition number
R85-2023/24-909

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].
We thank all those who apply however only those selected for further consideration will be contacted.
This competition may be used to fill future vacancies at the same level.
Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.
We promote a scent-reduced environment.
We are an Equal Opportunity Employer.